Why is structuring knowledge important?
Template-based management of an organization’s information provides consistency of knowledge presentation, smart searching and indexing capabilities, the ability to conduct comparison and advanced searches, and enables users to work faster and more accurately.
Employees, partners and customers are able to quickly and easily search or navigate through large volumes of information, which may reside in various formats and gain access to the answers they need in real time. Instant knowledge updates and information completion further improves operational efficiency, reduces overall costs and increases profitability. The structure should fit the needs of the consumer as well as the content manager.
A few key benefits of structuring
Faster knowledge retrieval
Familiarity with structure assists in finding relevant information/answers
The search engine can utilize the structure for better indexing, providing a more accurate search experience including direct answers to searches
Allows comparison between items of the same structure (template)
Consistency and accuracy
Content managers are guided on how to generate knowledge items
Time to market is shorter
On-going maintenance is easier
Usage control and monitoring
Allows the determination of field/element level authorization
More options to analyze reports using metadata
Bulk actions and content manipulation is enabled (search and replace, global values, select fields etc.)
Simplify integration for digital projects
Determine which parts of items will be used for integration with other systems
Allows predictable and predefined integration points and connectors
- December 14, 2016How Consistent are Digital Self Service Interactions? Read more