Why is structuring knowledge important?

By Doron Gower   |   January 3, 2017
Why is structuring knowledge important

Template-based management of an organization’s information provides consistency of knowledge presentation, smart searching and indexing capabilities, the ability to conduct comparison and advanced searches, and enables users to work faster and more accurately.

Employees, partners and customers are able to quickly and easily search or navigate through large volumes of information, which may reside in various formats and gain access to the answers they need in real time. Instant knowledge updates and information completion further improves operational efficiency, reduces overall costs and increases profitability. The structure should fit the needs of the consumer as well as the content manager.

 A few key benefits of structuring
  • Faster knowledge retrieval

    • Familiarity with structure assists in finding relevant information/answers

    • The search engine can utilize the structure for better indexing, providing a more accurate search experience including direct answers to searches

    • Allows comparison between items of the same structure (template)

  • Consistency and accuracy

    • Content managers are guided on how to generate knowledge items

    • Time to market is shorter

    • On-going maintenance is easier

  • Usage control and monitoring

    • Allows the determination of  field/element level authorization

    • More options to analyze reports using metadata

    • Bulk actions and content manipulation is enabled (search and replace, global values, select fields etc.)

  • Simplify integration for digital projects

    • Determine which parts of items will be used for integration with other systems

    • Allows predictable and predefined integration points and connectors