The way to know

Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.

Here's How

Next Generation Knowledge Management

Watch this video to learn what KMS Lighthouse is all about and how we help
companies answer any question, anytime on any device.

Trusted by the world's most successful companies
The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin ...
Burg Hughes | Senior Manager, Call Center Operations
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After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ...
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
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KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time.
Balachander Swaminathan | Program Manager, DHL
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KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience.
Michael De La Cruz | Head of Customer communication, Globe
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In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ...
Shir Danenberg | Project Manager, AIG
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KMS Lighthouse Happenings
Blog Business Continuity With Knowledge Management – What It is and Why It Matters
July 1, 2020
“We’re experiencing high phone call volumes and appreciate your patience.” It’s a message millions of people are seeing as they try to log on and connect with a customer service rep about their credit card, utility, and mortgage accounts. When disaster strikes, more people need help or seek reassurance by contacting a company’s call center. Many businesses haven’t planned for such a scenario and aren’t equipped to handle the increased call volume. Call center knowledge management helps organizations deliver the same fast, high-quality service their customers expect, no matter what disruption has occurred.
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Webinar Register for Webinar  <br> Winning the Customer Experience: Enhancing Field Service with Knowledge Management
June 30, 2020
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Video KMS Lighthouse for Financial Institutions
June 29, 2020
Poor customer experience costs financial institutions $10 billion per year. One in three financial institutions have lost customers due to inefficient or slow onboarding. Banks face complexity in presenting customers with the same accurate information across all channels - at the branch, on the phone, via the website, chat, virtual assistants, and more. KMS Lighthouse presents a next-generation knowledge management solution for financial institutions. Whether at the branch, on the phone, web, or supporting bankers on tablets, KMS Lighthouse feeds banking reps and customers alike with the right information for financial decisions.
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Illuminate the path to precise information
Find out how