The way to know

Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.

Here's How

Next Generation Knowledge Management

Watch this video to learn what KMS Lighthouse is all about and how we help
companies answer any question, anytime on any device.

Testimonials

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See what customers are saying about us.

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Highly recommended. With KMS Lighthouse we feel that we have a real partner for every request or need. We know that we are using the best technology and we hear our users’ satisfaction. [It’s] user friendly. Very intuitive to both users and admins.

Inbal Y.

Knowledge Manager

Industry: Commercial Real Estate

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Overall, amazing. We’ve now got a solid foundation of information that will propel us into the future enablement of other self serve tools and features. Even better that KMS will be right there with us, helping plan and support our future growth. Not only is the system just amazing on it’s own but the personal partnership we’ve developed with the KMS team is priceless.

Stacy M.

Automation Solutions Manager

Industry: Insurance

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What I like the most using this software is the UX/UI. It’s easy to use both as an editor and as a front user. Highly recommended and not only for the software also for the great team. Great service. Fast SLA. Professional and Friendly.

Meny L.

Knowledge Manager

Industry: Government Administration

Trusted by the world's most successful companies
The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin ...
Burg Hughes | Senior Manager, Call Center Operations
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After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ...
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
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KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time.
Balachander Swaminathan | Program Manager, DHL
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KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience.
Michael De La Cruz | Head of Customer communication, Globe
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In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ...
Shir Danenberg | Project Manager, AIG
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KMS Lighthouse Happenings
Blog Contact Center & Call Center Automation: How to Improve Customer Experience
July 26, 2021
The more efficient your business, the more successful and profitable it is. Nowhere is that efficiency needed more than in your call center. Call center automation ensures consistent, accurate, and more compliant customer service. It uses advanced technologies to eliminate customer frustration and churn while increasing revenue opportunities. Here's how adopting contact center and call center automation can improve the way your organization functions on nearly every level, including better customer experiences at lower costs.
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Blog Customer Service Automation Guide: The Ultimate Guide
July 11, 2021
People often equate customer service automation with words like impersonal and detached. Nothing could be further from the truth. Done right, an automated customer service system creates better experiences for customers and call center agents alike. The crucial qualifier here is, of course, “done right.” It takes investing in the proper customer service automation software and knowing which tasks should be included in automatic customer service to ensure customers get the personalized service they expect.
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Blog Knowledge Base In AI: What is it and why do you need one?
June 30, 2021
Real-world knowledge plays a vital role in human intelligence. So, too, does a knowledge base in AI. How so? A knowledge base in artificial intelligence aims to capture human expert knowledge to support decision-making, problem-solving, and more. Through the years, knowledge base systems have been developed to support many organizational processes. One of the most transformational applications has been AI-powered customer support, including self-service options.
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Illuminate the path to precise information
Find out how

KMS Lighthouse acquires Reps AI Enabling AI Automation & Cutting Average Handling Time by Half