The way to know

Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.

Here's How
Call Center
Knowledge Portal
Branches & Stores
Virtual Assistants
Distributed Workforce
Self Service
Tech Support
Connectors
Trusted by the world's most successful companies
“ The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin ... “
Burg Hughes | Senior Manager, Call Center Operations
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“ After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ... “
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
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“ KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time. “
Balachander Swaminathan | Program Manager, DHL
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“ KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience. “
Michael De La Cruz | Head of Customer communication, Globe
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“ In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ... “
Shir Danenberg | Project Manager, AIG
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KMS Lighthouse Happenings
Webinar
April 7, 2020
Watch the webinar with Gartner on how to manage your EX during the Corona-virus pandemic
Watch our webinar and hear interesting viewpoints and tips and tricks on navigating your way on all things concerning Employee Experience during the Coronavirus outbreak period.
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Blog
April 6, 2020
Coronavirus Prompting Companies to Adopt AI in Customer Experience
Not so long ago, it was predicted that by 2025, as many as 95% of all customer interactions would be through channels supported by AI technology. Now, as the COVID-19 virus continues to spread, it’s disrupting businesses and causing an unprecedented uptick in call center inquiries. That’s left many businesses scrambling to learn all they can about AI call center solutions that can help them meet customer demand for information.
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Video
April 6, 2020
KMS Lighthouse’s Native Integration to Salesforce
KMS Lighthouse's Native Integration to Salesforce as listed on the Salesforce AppExchange.
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Illuminate the path to precise information
Answer any query, anytime, on any interface...knowledge at your fingertips.
Find out how