The way to know

Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.

Here's How

Next Generation Knowledge Management

Watch this video to learn what KMS Lighthouse is all about and how we help
companies answer any question, anytime on any device.

Trusted by the world's most successful companies
The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin ...
Burgh Hughes | Senior Manager, Call Center Operations
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After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ...
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
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KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time.
Balachander Swaminathan | Program Manager, DHL
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KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience.
Michael De La Cruz | Head of Customer communication, Globe
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In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ...
Shir Danenberg | Project Manager, AIG
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KMS Lighthouse Happenings
Blog How to Build an Effective Knowledge Management Portal
August 5, 2020
Most enterprises understand the opportunities and benefits a knowledge management system brings but many still struggle to make the most of what call service agents and the wider organization already know.
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Video Clal Insurance: A KMS Lighthouse Customer Success Story
August 5, 2020
In this interview, Liat Straus, Deputy CEO at Clal Insurance discusses how KMS Lighthouse helps Israel’s largest insurance company manage its knowledge and dramatically improve work methodologies including regulations for agents. Lighthouse provides Clal’s call center agents and employees with one source of truth. KMS Lighthouse’s search capabilities help employee onboarding, training and day to day work.
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Video Enosh: A KMS Lighthouse Success Story
August 4, 2020
In this interview, Hilla Hadas, Executive Director of Enosh shares how the non-profit organization is using KMS Lighthouse to manage all knowledge and training for non-technical employees. During the COVID-19 outbreak, KMS Lighthouse enabled the Enosh team to continue working seamlessly and is benefiting from the AI and BI capabilities of the knowledge management system.
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Illuminate the path to precise information
Find out how