The way to know

Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.

Here's How

Next Generation Knowledge Management

Watch this video to learn what KMS Lighthouse is all about and how we help
companies answer any question, anytime on any device.

Testimonials

You're in good company

See what customers are saying about us.

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Highly recommended. With KMS Lighthouse we feel that we have a real partner for every request or need. We know that we are using the best technology and we hear our users’ satisfaction. [It’s] user friendly. Very intuitive to both users and admins.

Inbal Y.

Knowledge Manager

Industry: Commercial Real Estate

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Overall, amazing. We’ve now got a solid foundation of information that will propel us into the future enablement of other self serve tools and features. Even better that KMS will be right there with us, helping plan and support our future growth. Not only is the system just amazing on it’s own but the personal partnership we’ve developed with the KMS team is priceless.

Stacy M.

Automation Solutions Manager

Industry: Insurance

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What I like the most using this software is the UX/UI. It’s easy to use both as an editor and as a front user. Highly recommended and not only for the software also for the great team. Great service. Fast SLA. Professional and Friendly.

Meny L.

Knowledge Manager

Industry: Government Administration

Trusted by the world's most successful companies
The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin ...
Burg Hughes | Senior Manager, Call Center Operations
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After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ...
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
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KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time.
Balachander Swaminathan | Program Manager, DHL
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KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience.
Michael De La Cruz | Head of Customer communication, Globe
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In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ...
Shir Danenberg | Project Manager, AIG
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KMS Lighthouse Happenings
Blog Document AI & Why You Need It
June 14, 2021
Knowledge management is all about making essential information available to the people who need it. Document AI is a revolutionary solution that extracts unstructured data from documents and delivers that information much more quickly.
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Blog Knowledge Management Portal: Best Tool for Knowledge Management
June 7, 2021
A knowledge management portal is simply a web-based program that acts as a single point of access for organizational knowledge which employees use to deliver faster and more reliable information to customers, clients, and each other.
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Blog Automated Customer Service Examples in Action
June 1, 2021
Although 100 percent automated customer service is likely a long way off, existing customer service automation solutions are currently having an enormous impact, offering critical advantages to the organizations that adopt them.
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Illuminate the path to precise information
Find out how

KMS Lighthouse acquires Reps AI Enabling AI Automation & Cutting Average Handling Time by Half