The way to know

Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.

Here's How
Call Center
Knowledge Portal
Branches & Stores
Virtual Assistants
Distributed Workforce
Self Service
Tech Support
Connectors
Trusted by the world's most successful companies
“ After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ... "
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
Read Case Study
“ KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time. "
Balachander Swaminathan | Program Manager, DHL
Read Case Study
“ KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience. "
Michael De La Cruz | Head of Customer communication, Globe
Read Case Study
“ In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ... "
Shir Danenberg | Project Manager, AIG
Read Case Study
KMS Lighthouse Happenings
Blog
January 20, 2020
What is an Organizational Knowledge Base and Why is it Useful?
The modern workforce requires knowledge beyond IT support. An organization’s collective knowledge not only addresses tech issues but also enhances collaboration. Organizational knowledge enables companies to attract and retain top-notch, committed, and loyal talent. Lowers costs Improves decision-making Eliminates data duplication
Read Post
Video
January 9, 2020
What makes Lighthouse unique?
Interview: LaShawn Fugate, Account Executive, KM World and Sagi Eliyahu, CEO for KMS Lighthouse
Read Post
Blog
January 8, 2020
What Would You Look for in a Knowledge Management Portal?
Are you new to the world of knowledge portal software? Or do you already have a knowledge management system (KMS) in place but aren’t sure you’re getting everything you can from it?
Read Post
Illuminate the path to precise information
Answer any query, anytime, on any interface...knowledge at your fingertips.
Find out how