The way to know
Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.
Here's How
Next Generation Knowledge Management
Watch this video to learn what KMS Lighthouse is all about and how we help
companies answer any question, anytime on any device.
Powering industries' path
Trusted by the world's most successful companies
“ The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin ... “
Burgh Hughes | Senior Manager, Call Center Operations
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“ After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ... “
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
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“ KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time. “
Balachander Swaminathan | Program Manager, DHL
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“ KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience. “
Michael De La Cruz | Head of Customer communication, Globe
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“ In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ... “
Shir Danenberg | Project Manager, AIG
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KMS Lighthouse Happenings
Video
November 23, 2020
In this customer success story, Zvi Baida, Executive Vice President, Chief Customer Officer at Shufersal explains how Lighthouse has improved employee productivity for the food retail chain.
Since the COVID-19 pandemic has hit, employees are working from home and are able to onboard, train and serve customers with Lighthouse.
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Video
November 23, 2020
In this video, Noam Butbika, Chief of Staff in the Service, Sales and Digital Division at Max, a Warburg Pincus company discusses the Lighthouse implementation and how it has helped Israel's leading credit card processor improve customer service and employee experience. With over 1.8 million card holders, Max supports over 30 thousand merchants and has approx. $4 billion in assets.
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KMS Lighthouse acquires Reps AI Enabling AI Automation & Cutting Average Handling Time by Half