The way to know
Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.
Here's How
Next Generation Knowledge Management
Watch this video to learn what KMS Lighthouse is all about and how we help
companies answer any question, anytime on any device.
Powering industries' path
Trusted by the world's most successful companies
“ The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin ... “
Burgh Hughes | Senior Manager, Call Center Operations
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“ After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ... “
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
Read Case Study“ KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time. “
Balachander Swaminathan | Program Manager, DHL
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“ KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience. “
Michael De La Cruz | Head of Customer communication, Globe
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“ In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ... “
Shir Danenberg | Project Manager, AIG
Read Case StudyKMS Lighthouse Happenings
Video 
February 22, 2021
2021 is all about automating the customer experience and improving interactions. We can't wait for KMS Lighthouse to unveil its vision and cutting edge technologies which are already helping existing customers to improve CX and EX.
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February 22, 2021
Boaz, Head of AI & Automation KMS Lighthouse, shares some highlights that we can expect to hear about at the upcoming KMS Lighthouse summit. Panelists and speakers will focus on the role of automation in the realm of self service and knowledge management. The summit will shed light on how to share the right knowledge at the right point in time for customers and employees alike.
Read Post Video 
February 22, 2021
Liron is the Policy & International Relations Chief Officer Enosh. Enosh is the largest mental health organization in Israel delivering comprehensive and groundbreaking community-based rehabilitation.
Liron will be joining as a panelist in the upcoming KMS Lighthouse Summit to share her insights around knowledge management. Digital transformation was a central force for Enosh as the staff adjusted their working environment during 2020 and into 2021 with the new normal.
Read PostLiron will be joining as a panelist in the upcoming KMS Lighthouse Summit to share her insights around knowledge management. Digital transformation was a central force for Enosh as the staff adjusted their working environment during 2020 and into 2021 with the new normal.
KMS Lighthouse acquires Reps AI Enabling AI Automation & Cutting Average Handling Time by Half
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