The way to know

Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.

Here's How
Trusted by the world's most successful companies
After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ... "
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
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KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time. "
Balachander Swaminathan | Program Manager, DHL
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KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience. "
Michael De La Cruz | Head of Customer communication, Globe
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In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ... "
Shir Danenberg | Project Manager, AIG
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KMS Lighthouse Happenings
Blog
January 20, 2020
The modern workforce requires knowledge beyond IT support. An organization’s collective knowledge not only addresses tech issues but also enhances collaboration. Organizational knowledge enables companies to attract and retain top-notch, committed, and loyal talent. Lowers costs Improves decision-making Eliminates data duplication
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Video
January 9, 2020
Interview: LaShawn Fugate, Account Executive, KM World and Sagi Eliyahu, CEO for KMS Lighthouse
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Blog
January 8, 2020
Are you new to the world of knowledge portal software? Or do you already have a knowledge management system (KMS) in place but aren’t sure you’re getting everything you can from it?
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Illuminate the path to precise information
Find out how