The way to know

Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.

Here's How
Trusted by the world's most successful companies
After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ... "
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
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KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time. "
Balachander Swaminathan | Program Manager, DHL
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KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience. "
Michael De La Cruz | Head of Customer communication, Globe
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In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ... "
Shir Danenberg | Project Manager, AIG
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KMS Lighthouse Happenings
Blog
November 25, 2019
There are six generally agreed-upon types of knowledge. Knowledge in the healthcare industry focuses on two of these: Explicit and Tacit.
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Blog
November 21, 2019
KMS Lighthouse CEO, Sagi Eliyahu, was recently published in CSM Magazine where he explains how customer experience can be one of the most crucial aspects of a corporation since it is one of the few direct and constant gateways between the brand and the customer.
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Blog
November 12, 2019
On behalf of its work with KMS Lighthouse, GE Healthcare received the KM Reality Award during the KM World conference held November 4-7, 2019, at the JW Marriott, Washington, D.C. GE Healthcare’s Burg Hughes, Senior Manager, Call Center Operations, and Lynn Westbrook, CSC Process Specialist accepted the award.
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Illuminate the path to precise information
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