The way to know

Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.

Here's How
Trusted by the world's most successful companies
After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ... "
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
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KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time. "
Balachander Swaminathan | Program Manager, DHL
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KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience. "
Michael De La Cruz | Head of Customer communication, Globe
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In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ... "
Shir Danenberg | Project Manager, AIG
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KMS Lighthouse Happenings
Blog
December 11, 2019
Tele2 has introduced a unified knowledge management system by KMS Lighthouse. This system provides contact center agents, branch employees and operator dealers with access to relevant business information on products and assist customers in the service process. According to the project managers, there is no other comparable product on the Russian market. KMS Lighthouse is integrated with Tele2’s product catalog.
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Blog
November 25, 2019
There are six generally agreed-upon types of knowledge. Knowledge in the healthcare industry focuses on two of these: Explicit and Tacit.
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Blog
November 21, 2019
To fully understand the differences between information management (IM) and knowledge management (KM), it’s important to understand the definitions of “information” and “knowledge” as they pertain to management.
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Illuminate the path to precise information
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