December 11, 2019
Tele2 has introduced a unified knowledge management system by KMS Lighthouse. This system provides contact center agents, branch employees and operator dealers with access to relevant business information on products and assist customers in the service process. According to the project managers, there is no other comparable product on the Russian market. KMS Lighthouse is integrated with Tele2’s product catalog. Read Post
November 25, 2019
There are six generally agreed-upon types of knowledge.
Knowledge in the healthcare industry focuses on two of these: Explicit and Tacit. Read Post
November 21, 2019
To fully understand the differences between information management (IM) and knowledge management (KM), it’s important to understand the definitions of “information” and “knowledge” as they pertain to management. Read Post