The way to know

Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.

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Trusted by the world's most successful companies
“ After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ..."
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
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“ KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time."
Balachander Swaminathan | Program Manager, DHL
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“ KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience."
Michael De La Cruz | Head of Customer communication, Globe
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“ In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ..."
Shir Danenberg | Project Manager, AIG
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KMS Lighthouse Happenings
Video
June 2, 2019
Sagi Eliyahu, CEO of KMS lighthouse Interviewed by ILTV Channel
Sagi Eliyahu, CEO of KMS lighthouse was invited to be interviewed on ILTV Everything Israel LTD
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Blog
December 14, 2016
How Consistent are Digital Self Service Interactions?
A short while ago we conducted a brief experiment by having 3 separate live chat conversations with the same major organization, but asking exactly the same questions to determine is the quality of service, consistency and accuracy.
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Blog
July 11, 2017
Quick Guide to Effective Call Center Etiquette
Call center representatives are frequently the first point of contact for your customers. In most circumstances, a single negative experience with your call center will be the determining factor that prompts a customer to check out your competition.
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Illuminate the path to precise information
Answer any query, anytime, on any interface...knowledge at your fingertips.
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