Know

Streamline
Organizational Knowledge

Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.

  • Enterprise Wide
  • Call Center
  • HR Training & Onboarding
  • Self Service
  • Field Technicians

Reduce Error Rate by up to 70%

Improve first-interaction resolution by intelligently directing agents to the right  answer, allowing you to significantly reduce call center operational costs.

Cut Agent Training Time in Half

Lighthouse’s intuitive and simple-to-use platform allows you to quickly onboard all employees and agents while reducing onboarding training by up to 50%.

There is a smarter way to do your best

Using cutting-edge machine learning technology, provide instant and accurate responses to agents and customers, eliminating the frustrating search for information and hold times.

Testimonials

You're in good company

See what customers are saying about us.

Highly recommended. With KMS Lighthouse we feel that we have a real partner for every request or need. We know that we are using the best technology and we hear our users’ satisfaction. [It’s] user friendly. Very intuitive to both users and admins.

Inbal Y.

Knowledge Manager

Industry: Commercial Real Estate

Overall, amazing. We’ve now got a solid foundation of information that will propel us into the future enablement of other self serve tools and features. Even better that KMS will be right there with us, helping plan and support our future growth. Not only is the system just amazing on it’s own but the personal partnership we’ve developed with the KMS team is priceless.

Stacy M.

Automation Solutions Manager

Industry: Insurance

What I like the most using this software is the UX/UI. It’s easy to use both as an editor and as a front user. Highly recommended and not only for the software also for the great team. Great service. Fast SLA. Professional and Friendly.

Meny L.

Knowledge Manager

Industry: Government Administration

Next Generation Knowledge Management

Watch this video to learn what KMS Lighthouse is all about and how we help
companies answer any question, anytime on any device.

Trusted by the world's most successful companies
The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin …
Burg Hughes | Senior Manager, Call Center Operations
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After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest …
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
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KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time.
Balachander Swaminathan | Program Manager, DHL
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KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience.
Michael De La Cruz | Head of Customer communication, Globe
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In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in …
Shir Danenberg | Project Manager, AIG
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Be the first to know: KMS news
Webinar Watch the webinar:<br> KMS Lighthouse & Forrester Summit How to Support Hybrid Work with Enterprise Knowledge Management
November 25, 2021
The future success of customer service organizations rests on their ability to continuously anticipate." Never has this statement been truer than today. The pandemic forced contact centers to accelerate their digitization, automation, and AI strategies to react to ballooning interaction volumes. These technologies automated repetitive agent tasks, and empowered agents to handle complex interactions that required empathy, and to deliver better experiences. These technologies also enabled agents to onboard faster and perform at their best every day under stressful work-at-home conditions — and have armed supervisors with insights to best manage their workforces. As the world reopens, contact centers must adjust to new ways of working, talent sourcing and management. This keynote will explore the role of knowledge management in building resilient and sustainable customer service organizations.
Blog Knowledge-Based Management in Healthcare: Best Practices
November 20, 2021
Resolving problems and making ideal decisions in the healthcare industry depends upon access to relevant knowledge. The increasingly complex healthcare marketplace has created an environment in which knowledge-based management in healthcare is key to better outcomes.
Blog What Knowledge Management Strategies Should a Successful Healthcare Organization Implement
November 18, 2021
Illuminate the path to precise information
Find out how