The way to know
Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.
Here's How
Next Generation Knowledge Management
Watch this video to learn what KMS Lighthouse is all about and how we help
companies answer any question, anytime on any device.
Powering industries' path
Trusted by the world's most successful companies
“ The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin ... “
Burg Hughes | Senior Manager, Call Center Operations
Read Case Study
“ After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ... “
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
Read Case Study“ KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time. “
Balachander Swaminathan | Program Manager, DHL
Read Case Study
“ KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience. “
Michael De La Cruz | Head of Customer communication, Globe
Read Case Study
“ In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ... “
Shir Danenberg | Project Manager, AIG
Read Case StudyKMS Lighthouse Happenings
Video 
May 25, 2020
With KMS Lighthouse, enable better business decisions, provide answers by topic, business category, or service action for a smarter, savvier workforce.
KMS Lighthouse next-generation knowledge management system.
Read Post Blog 
May 19, 2020
Citizens want a modern government that delivers services in the same way they’re accustomed to as customers: immediate, personalized, and in the palm of their hand.
Read Post Blog 
May 14, 2020
Is your customer experience (CX) strategy finally paying off? Does your organization have the right CX policies and measurement tools in place to calculate customer experience success? Measuring CX success is a tricky business at best, as customer wants and needs are continually changing. Of course, achieving 100% success isn’t likely, as there’s always room for improvement.
Read Post