The way to know
Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.
Here's How
Next Generation Knowledge Management
Watch this video to learn what KMS Lighthouse is all about and how we help
companies answer any question, anytime on any device.
Powering industries' path
Trusted by the world's most successful companies
“ The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin ... “
Burgh Hughes | Senior Manager, Call Center Operations
Read Case Study
“ After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ... “
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
Read Case Study
“ KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time. “
Balachander Swaminathan | Program Manager, DHL
Read Case Study
“ KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience. “
Michael De La Cruz | Head of Customer communication, Globe
Read Case Study
“ In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ... “
Shir Danenberg | Project Manager, AIG
Read Case Study
KMS Lighthouse Happenings
Blog
October 26, 2020
Like a lot of things related to content management, enterprise content management (ECM) and web content management (WCM) are often used interchangeably. While the two frequently overlap, there are differences between ECM and WCM, with each having its own set of considerations, tools, and best practices. Understanding these key differences is important because it helps determine which approach is best for your enterprise.
Read Post
Blog
October 19, 2020
Most successful organizations are on a constant quest to improve customer service. Even those who already provide an impressive customer experience believe there’s always something more they could do. A customer service knowledge base is a core component to customer relationship management and improvement. Putting it to use for your agents and customers will enhance sales, improve employee retention rates, and boost employee engagement.
Read Post
Video
October 15, 2020
KMS is pleased to announce the addition of respected speaker and mentalist Michael Karl to its first ever KMS Lighthouse Forrester Knowledge Management Summit. The virtual event takes place on November 11 and begins at 11:00 a.m. EST. If you haven’t already, you can sign up to attend here!
Read Post
Register to our upcoming summit
Days
Hours
Minutes
Seconds