The way to know
Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.
Here's How
Next Generation Knowledge Management
Watch this video to learn what KMS Lighthouse is all about and how we help
companies answer any question, anytime on any device.
Powering industries' path
Trusted by the world's most successful companies
“ The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin ... “
Burgh Hughes | Senior Manager, Call Center Operations
Read Case Study
“ After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ... “
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
Read Case Study
“ KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time. “
Balachander Swaminathan | Program Manager, DHL
Read Case Study
“ KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience. “
Michael De La Cruz | Head of Customer communication, Globe
Read Case Study
“ In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ... “
Shir Danenberg | Project Manager, AIG
Read Case Study
KMS Lighthouse Happenings
Blog
January 25, 2021
Tracking and analyzing call center agent performance metrics should be part of your strategic business plan.
Read Post
Blog
January 18, 2021
More companies are focusing on designing customer-centric approaches to live support. They’re hiring and training more qualified agents using feedback to enhance the customer-agent experience. They’re also providing their teams with the information they need to provide top-notch support.
Read Post
Blog
January 12, 2021
Average handle time (AHT), is one of the top call center metrics for measuring efficiency. How does your organization handle call center AHT while providing customers with superior service? Have you developed ways to improve average handle time? What techniques have you put in place to reduce call queuing time? Are they working?
Read Post
KMS Lighthouse acquires Reps AI Enabling AI Automation & Cutting Average Handling Time by Half