Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.
Improve first-interaction resolution by intelligently directing agents to the right answer, allowing you to significantly reduce call center operational costs.
Lighthouse’s intuitive and simple-to-use platform allows you to quickly onboard all employees and agents while reducing onboarding training by up to 50%.
Using cutting-edge machine learning technology, provide instant and accurate responses to agents and customers, eliminating the frustrating search for information and hold times.
See what customers are saying about us.
Highly recommended. With KMS Lighthouse we feel that we have a real partner for every request or need. We know that we are using the best technology and we hear our users’ satisfaction. [It’s] user friendly. Very intuitive to both users and admins.
Overall, amazing. We’ve now got a solid foundation of information that will propel us into the future enablement of other self serve tools and features. Even better that KMS will be right there with us, helping plan and support our future growth. Not only is the system just amazing on it’s own but the personal partnership we’ve developed with the KMS team is priceless.
Watch this video to learn what KMS Lighthouse is all about and how we help
companies answer any question, anytime on any device.