The way to know
Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.
Here's How
Next Generation Knowledge Management
Watch this video to learn what KMS Lighthouse is all about and how we help
companies answer any question, anytime on any device.
Powering industries' path
Trusted by the world's most successful companies
“ The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin ... “
Burgh Hughes | Senior Manager, Call Center Operations
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“ After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ... “
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
Read Case Study“ KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time. “
Balachander Swaminathan | Program Manager, DHL
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“ KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience. “
Michael De La Cruz | Head of Customer communication, Globe
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“ In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ... “
Shir Danenberg | Project Manager, AIG
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Blog 
September 22, 2020
The phrase “knowledge is power” dates back to the 16th century and is still as powerful a statement as it’s ever been. Who actually said it is up for debate, but there’s no arguing how relevant knowledge and knowledge-based management systems are to modern enterprises.
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September 16, 2020
Forrester and KMS Lighthouse will be joining forces to present the latest trends in the field of knowledge management and customer experience.
Join Kate Leggett, VP and Principal Analyst at Forrester Research, who will host the event including interactive panel discussions with leading customer experience, employee experience and knowledge management experts from across the globe.
Read Post Blog 
September 14, 2020
Many organizations are just now catching their breath after working triple time to keep call centers up and running. Yet there are still plenty of challenges to be met. If you really want to know how to improve the customer experience in today’s COVID-19 landscape, it’s important to remember the definition of customer service continues to change.
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