May 25, 2020
With KMS Lighthouse, enable better business decisions, provide answers by topic, business category, or service action for a smarter, savvier workforce.
KMS Lighthouse next-generation knowledge management system. Read Post
May 19, 2020
Citizens want a modern government that delivers services in the same way they’re accustomed to as customers: immediate, personalized, and in the palm of their hand. Read Post
May 14, 2020
Is your customer experience (CX) strategy finally paying off? Does your organization have the right CX policies and measurement tools in place to calculate customer experience success? Measuring CX success is a tricky business at best, as customer wants and needs are continually changing. Of course, achieving 100% success isn’t likely, as there’s always room for improvement. Read Post