The way to know

Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.

Here's How

Next Generation Knowledge Management

Watch this video to learn what KMS Lighthouse is all about and how we help
companies answer any question, anytime on any device.

Testimonials

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See what customers are saying about us.

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Highly recommended. With KMS Lighthouse we feel that we have a real partner for every request or need. We know that we are using the best technology and we hear our users’ satisfaction. [It’s] user friendly. Very intuitive to both users and admins.

Inbal Y.

Knowledge Manager

Industry: Commercial Real Estate

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Overall, amazing. We’ve now got a solid foundation of information that will propel us into the future enablement of other self serve tools and features. Even better that KMS will be right there with us, helping plan and support our future growth. Not only is the system just amazing on it’s own but the personal partnership we’ve developed with the KMS team is priceless.

Stacy M.

Automation Solutions Manager

Industry: Insurance

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What I like the most using this software is the UX/UI. It’s easy to use both as an editor and as a front user. Highly recommended and not only for the software also for the great team. Great service. Fast SLA. Professional and Friendly.

Meny L.

Knowledge Manager

Industry: Government Administration

Trusted by the world's most successful companies
The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin ...
Burgh Hughes | Senior Manager, Call Center Operations
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After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ...
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
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KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time.
Balachander Swaminathan | Program Manager, DHL
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KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience.
Michael De La Cruz | Head of Customer communication, Globe
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In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ...
Shir Danenberg | Project Manager, AIG
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KMS Lighthouse Happenings
Blog Benefits Of AI Powered Customer Service Strategy
May 3, 2021
Customer-facing or B2B, organizations want to deliver exceptional experiences that not only leave their customers feeling valued but that also boost growth and profits. AI-driven customer service continues to gain traction as an essential tool for brands hoping to provide an ultra-personalized customer experience (CX) that keeps them ahead of the competition. With the potential to increase profitability by nearly 40% by 2035, AI solutions that are human-centric are a bold yet practical way to leverage what’s best about new technologies. When combined with existing software like CRMs, AI offers enterprise businesses a wealth of benefits.
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eBook A Benchmark Guide for Call Center Automation in 2021 and Beyond
April 29, 2021
Whether it comes from a virtual agent, a live agent, or some combination of the two, automation dramatically improves the customer experience because it makes people feel their needs are truly understood while giving them the answers they’re looking for with a minimum of friction. In this guide learn about:
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Blog The Impact of Knowledge Management for Self Service in Customer Service
April 28, 2021
Self-service has become the first choice of most consumers. Studies show that nearly 90% of customers expect a brand to have a self-service portal. And they overwhelmingly prefer knowledge bases such as FAQs over all other self-service channels. Knowledge management is critical for self-service success, but it’s challenging to get it right. It can be done, though, and the payoffs for doing so can be enormous.
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Illuminate the path to precise information
Find out how

KMS Lighthouse acquires Reps AI Enabling AI Automation & Cutting Average Handling Time by Half