The way to know

Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.

Here's How

Next Generation Knowledge Management

Watch this video to learn what KMS Lighthouse is all about and how we help
companies answer any question, anytime on any device.

Trusted by the world's most successful companies
The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin ...
Burg Hughes | Senior Manager, Call Center Operations
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After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ...
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
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KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time.
Balachander Swaminathan | Program Manager, DHL
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KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience.
Michael De La Cruz | Head of Customer communication, Globe
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In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ...
Shir Danenberg | Project Manager, AIG
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KMS Lighthouse Happenings
Video KMS Lighthouse for Employee Experience
May 25, 2020
With KMS Lighthouse, enable better business decisions, provide answers by topic, business category, or service action for a smarter, savvier workforce. KMS Lighthouse next-generation knowledge management system.
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Blog Improving Government Industry Agent Efficiency With Centralized Knowledge Portal
May 19, 2020
Citizens want a modern government that delivers services in the same way they’re accustomed to as customers: immediate, personalized, and in the palm of their hand.
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Blog 3 Ways to Measure CX Success
May 14, 2020
Is your customer experience (CX) strategy finally paying off? Does your organization have the right CX policies and measurement tools in place to calculate customer experience success? Measuring CX success is a tricky business at best, as customer wants and needs are continually changing. Of course, achieving 100% success isn’t likely, as there’s always room for improvement.
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Illuminate the path to precise information
Find out how