The way to know

“We’re experiencing high phone call volumes and appreciate your patience.” It’s a message millions of people are seeing as they try to log on and connect with a customer service rep about their credit card, utility, and mortgage accounts. When disaster strikes, more people need help or seek reassurance by contacting a company’s call center. Many businesses haven’t planned for such a scenario and aren’t equipped to handle the increased call volume. Call center knowledge management helps organizations deliver the same fast, high-quality service their customers expect, no matter what disruption has occurred.

Poor customer experience costs financial institutions $10 billion per year. One in three financial institutions have lost customers due to inefficient or slow onboarding. Banks face complexity in presenting customers with the same accurate information across all channels - at the branch, on the phone, via the website, chat, virtual assistants, and more. KMS Lighthouse presents a next-generation knowledge management solution for financial institutions. Whether at the branch, on the phone, web, or supporting bankers on tablets, KMS Lighthouse feeds banking reps and customers alike with the right information for financial decisions.