The way to know
Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.
Here's How
Next Generation Knowledge Management
Watch this video to learn what KMS Lighthouse is all about and how we help
companies answer any question, anytime on any device.
Testimonials
You're in good company
See what customers are saying about us.
“
Highly recommended. With KMS Lighthouse we feel that we have a real partner for every request or need. We know that we are using the best technology and we hear our users’ satisfaction. [It’s] user friendly. Very intuitive to both users and admins.
* “
Overall, amazing. We’ve now got a solid foundation of information that will propel us into the future enablement of other self serve tools and features. Even better that KMS will be right there with us, helping plan and support our future growth. Not only is the system just amazing on it’s own but the personal partnership we’ve developed with the KMS team is priceless.
* “
*
Powering industries' path
Trusted by the world's most successful companies
“ The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin ... “
Burgh Hughes | Senior Manager, Call Center Operations
Read Case Study
“ After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest ... “
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
Read Case Study“ KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time. “
Balachander Swaminathan | Program Manager, DHL
Read Case Study
“ KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience. “
Michael De La Cruz | Head of Customer communication, Globe
Read Case Study
“ In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in ... “
Shir Danenberg | Project Manager, AIG
Read Case StudyKMS Lighthouse Happenings
Blog 
April 14, 2021
Automation in customer service is often thought to be an impersonal approach to handling customer problems and questions. Chatbots and virtual assistants are viewed as lacking a human touch. In reality, customer service automation solutions go a long way in creating better experiences for customers and call center agents alike. The trick to using it successfully is in knowing which tasks should be automated so customers still feel they got the personalized service they crave.
Read Post Blog 
March 29, 2021
There’s no shortage of customer experience (CX) thought leaders, so narrowing it down to the “Top 12” proved to be an enormous challenge. The ones we’ve chosen are known for consistently showing others the way forward on evolving customer trends and expectations. These go-to experts get high praise for their willingness to share insights and perspectives on everything from agent training to customer happiness.
We think you’ll also find them inspiring and helpful as you work to improve your CX strategies.
Read Post
KMS Lighthouse acquires Reps AI Enabling AI Automation & Cutting Average Handling Time by Half