You’re in good company

See how our customers use Lighthouse to enhance customer experience

DHL
Orange
GE Healthcare
Ayalon Insurance Company
AIG
Globe
Mizrahi Tefahot Bank
Fattal
Clal Insurance
ZIM
VTB Bank
Zap Group
Sourasky Medical Center
Israel Government Office (IGO)
MAX by Leumi Card
Colmobil
DHL
Orange
GE Healthcare
Ayalon Insurance Company
AIG
Globe
Mizrahi Tefahot Bank
Fattal
Clal Insurance
ZIM
VTB Bank
Zap Group
Sourasky Medical Center
Israel Government Office (IGO)
MAX by Leumi Card
Colmobil

Case studies

Companies across a wide array of industries have successfully implemented Lighthouse to transform their customers’ experience. We have a growing base of case studies that demonstrate how we help our customers identify the issues, integrate the solutions, and realize highly improved business processes. Read through any or all of these case studies to learn how effectively KMS Lighthouse serves the needs of our customers.

KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time."
Balachander Swaminathan |
Program Manager, DHL
Exceed ROI forecast by 150%
After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest level, with demonstrated implementation expertise and best practices."
Voicu Zavadschi |
Mass Market Customer Care Project Manager, Orange
Reduced agent training time by 50%
The use of the system is easy and simple, and in fact, after a short training, the delegates use the system."
Vered Roth |
Ayalon hotline manager
60% improvement in first call resolution
Early results showed an impressive improvement in all measured criteria such as reduction in service costs, improvement in customer satisfaction and reduced call times."
Michael De La Cruz |
Head of Customer communication, Globe
15% reduction in average time spent on customer call