You’re in good company

See how our customers use Lighthouse to enhance customer experience

Case studies

Companies across a wide array of industries have successfully implemented Lighthouse to transform their customers’ experience. We have a growing base of case studies that demonstrate how we help our customers identify the issues, integrate the solutions, and realize highly improved business processes. Read through any or all of these case studies to learn how effectively KMS Lighthouse serves the needs of our customers.

KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time.
Balachander Swaminathan |
Program Manager, DHL
Increased customer satisfaction scores by 15%
In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in our service system, provide a professional solution in the first call without passing on additional authorities and providing the most ...
Shir Danenberg |
Project Manager, AIG
Exceed ROI forecast by 150%
We chose KMS Lighthouse, not only for it’s features but also for their wonderful report with our team. Nothing was ever too much trouble and the approach wasn’t just professional but it was friendly and authentic too.
Jo Hilder |
Project Manager, BGL Group
Reduce call time by 10 seconds
KMS lighthouse has helped the Government Services maintain accuracy and consistency of information conveyed in the various channels to its citizens
Ido Namir |
Deloitte KM
20% increase in citizen satisfaction

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