You’re in good company

See how our customers use Lighthouse to enhance customer experience

Case studies

Companies across a wide array of industries have successfully implemented Lighthouse to transform their customers’ experience. We have a growing base of case studies that demonstrate how we help our customers identify the issues, integrate the solutions, and realize highly improved business processes. Read through any or all of these case studies to learn how effectively KMS Lighthouse serves the needs of our customers.

After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest level, with demonstrated implementation expertise and best practices.
Voicu Zavadschi |
Mass Market Customer Care Project Manager, Orange
Reduced agent training times by 50%
Early results showed an impressive improvement in all measured criteria such as reduction in service costs, improvement in customer satisfaction and reduced call times.
Michael De La Cruz |
Head of Customer communication, Globe
Improved customer satisfaction scores by 150%
With KMS lighthouse, our contact center has significantly increased customer satisfaction and retention rates.
Shmuel Kra |
Chief Operating Officer
Serving millions of credit card holders

KMS Lighthouse acquires Reps AI Enabling AI Automation & Cutting Average Handling Time by Half

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