You’re in good company

See how our customers use Lighthouse to enhance customer experience

Case studies

Companies across a wide array of industries have successfully implemented Lighthouse to transform their customers’ experience. We have a growing base of case studies that demonstrate how we help our customers identify the issues, integrate the solutions, and realize highly improved business processes. Read through any or all of these case studies to learn how effectively KMS Lighthouse serves the needs of our customers.

After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is exremely committed to delivering services at the highest level, with demonstrated implementation expertise and best practices.
Voicu Zavadschi |
Mass Market Customer Care Project Manager, Orange
Reduced agent training times by 50%
Early results showed an impressive improvement in all measured criteria such as reduction in service costs, improvement in customer satisfaction and reduced call times.
Michael De La Cruz |
Head of Customer communication, Globe
Improved customer satisfaction scores by 150%
We chose KMS Lighthouse, not only for it’s features but also for their wonderful report with our team. Nothing was ever too much trouble and the approach wasn’t just professional but it was friendly and authentic too.
Jo Hilder |
Project Manager, BGL Group
Reduce call time by 10 seconds
Very quickly we can see that this is an extremely effective tool that helps employees serve customers faster and more efficiently. According to our estimates, the system will fully pay for itself in 14 months
Olga Tsegelnaya |
Head of customer service at VTB
Serving millions of credit card holders

KMS Lighthouse acquires Reps AI Enabling AI Automation & Cutting Average Handling Time by Half