The Importance of Actionable Customer Knowledge White Paper
White paper | October 31, 2019
KMS lighthouse provides a powerful all-in-one knowledge platform with an extremely fast Search Technology, addressing the broad range of customer-to-company connection channels. The KMS lighthouse suite of products provides a seamless customer experience across all care channels:
self-service, like the company website or social media platforms,
one-on-one time with customers,
at contact centers,
retail stores and
field service, and even up to constantly addressing potential customers.
Give your employees the technological ability to provide answers, anytime and anywhere.