Resource Center

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Video
February 19, 2020
KMWorld’s LaShawn Fugate Interviews Burgoyne Hughes of GE Healthcare, Senior Manager of Call Center Operations
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eBook
February 13, 2020
Methodologies for knowledge management (KM) in today’s organization
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Blog
February 10, 2020
Both HR and internal knowledge bases provide answers to employee questions via a 24/7 portal, but they may…
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Webinar
February 10, 2020
Expert webinar co-hosted by Ge Healthcare and Gartner: "How to revamp your customer experience and employee efficiency within…
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Webinar
February 5, 2020
Expert webinar co-hosted by NRG and Gartner: "How to revamp your customer experience and employee efficiency within your…
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Blog
January 29, 2020
A pivotal part of any brand’s success is giving customers the best, most engaging experience possible each time…
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