Resource Center

KMWorld’s LaShawn Fugate Interviews Burgoyne Hughes of GE Healthcare, Senior Manager of Call Center Operations

Methodologies for knowledge management (KM) in today’s organization

Both HR and internal knowledge bases provide answers to employee questions via a 24/7 portal, but they may…

Expert webinar co-hosted by Ge Healthcare and Gartner: "How to revamp your customer experience and employee efficiency within…

Expert webinar co-hosted by NRG and Gartner: "How to revamp your customer experience and employee efficiency within your…

A pivotal part of any brand’s success is giving customers the best, most engaging experience possible each time…