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Video Sagi Eliyahu, CEO KMS Lighthouse, on the Upcoming KM & Automation Summit Hosted by KMS Lighthouse & Forrester
February 22, 2021
2021 is all about automating the customer experience and improving interactions. We can't wait for KMS Lighthouse to…
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Video Boaz Omanuti, Head of AI & Automation KMS Lighthouse Discusses Prep for the KMS Lighthouse April 7th 2021
February 22, 2021
Boaz, Head of AI & Automation KMS Lighthouse, shares some highlights that we can expect to hear about…
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Video Liron David, Policy & International Relations Chief Officer at Enosh Joins as Panelist at the 2021 KMS Lighthouse Summit
February 22, 2021
Liron is the Policy & International Relations Chief Officer Enosh. Enosh is the largest mental health organization in…
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Video Zvi Baida, Chief Customer Officer Shufersal, To Join as Panelist at the KM & Automation Summit in April 2021
February 22, 2021
Zvi explains how now more than ever we want to provide comfort and ease to our customers. We…
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Webinar Reserve Your Seat at the KM Summit:<br>KMS Lighthouse & Forrester Present the 2021 KM & Automation Summit
February 18, 2021
The focus of 2020 was adapting and adjusting to the new normal. Now, we’ve welcomed 2021 with the…
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Blog AI Solution for Customer Support: 5 Unique Benefits
February 9, 2021
AI-powered customer service solutions can improve every aspect of your organization, including the online customer experience (CX), brand…
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eBook Reimagining Enterprise Knowledge Management Strategies
February 4, 2021
Enterprises are devouring more information than ever. Why, then, are so many still struggling to devise a knowledge…
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Blog What Are the Key Principles of Knowledge Management?
February 1, 2021
Knowledge management’s original principle was simple: if an organization’s most valuable resource (other than its people) was knowledge,…
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Blog What Are the Most Important Call Center Agent Performance Metrics?
January 25, 2021
Tracking and analyzing call center agent performance metrics should be part of your strategic business plan.
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Blog Chatbots vs. Virtual Assistants for The Enterprise
January 18, 2021
More companies are focusing on designing customer-centric approaches to live support. They’re hiring and training more qualified agents using…
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Blog How to Reduce Your Average Call Time Fast
January 12, 2021
Average handle time (AHT), is one of the top call center metrics for measuring efficiency. How does your…
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Blog Distributed Call Centers Knowledge Management Best Practices
January 4, 2021
Knowledge management in call centers makes it easier for agents to find and use information. Customers expect and…
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