Video 
February 22, 2021
2021 is all about automating the customer experience and improving interactions. We can't wait for KMS Lighthouse to…
Read Post Video 
February 22, 2021
Boaz, Head of AI & Automation KMS Lighthouse, shares some highlights that we can expect to hear about…
Read Post Video 
February 22, 2021
Liron is the Policy & International Relations Chief Officer Enosh. Enosh is the largest mental health organization in…
Read Post Video 
February 22, 2021
Zvi explains how now more than ever we want to provide comfort and ease to our customers. We…
Read Post Webinar 
February 18, 2021
The focus of 2020 was adapting and adjusting to the new normal. Now, we’ve welcomed 2021 with the…
Read Post Blog 
February 9, 2021
AI-powered customer service solutions can improve every aspect of your organization, including the online customer experience (CX), brand…
Read Post eBook 
February 4, 2021
Enterprises are devouring more information than ever. Why, then, are so many still struggling to devise a knowledge…
Read Post Blog 
February 1, 2021
Knowledge management’s original principle was simple: if an organization’s most valuable resource (other than its people) was knowledge,…
Read Post Blog 
January 25, 2021
Tracking and analyzing call center agent performance metrics should be part of your strategic business plan.
Read Post Blog 
January 18, 2021
More companies are focusing on designing customer-centric approaches to live support. They’re hiring and training more qualified agents using…
Read Post Blog 
January 12, 2021
Average handle time (AHT), is one of the top call center metrics for measuring efficiency. How does your…
Read Post Blog 
January 4, 2021
Knowledge management in call centers makes it easier for agents to find and use information. Customers expect and…
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