Most discussions about AI being a game-changer for customer service tend to focus on how the technology will replace human support agents. However, AI for customer service isn’t necessarily a gloom and doom situation. In fact, many experts say that while AI is changing the role of customer service agents, it will likely create more jobs in the long term. In other words, while AI in customer support could eventually eliminate some jobs, it’s also a critical tool that can take over tedious and repetitive tasks, allowing agents to focus on more complex and emotionally nuanced interactions that rely on human empathy and understanding.
Most discussions about AI being a game-changer for customer service tend to focus on how the technology will replace human support agents. However, AI for customer service isn’t necessarily a gloom and doom situation. In fact, many experts say that while AI is changing the role of customer service agents, it will likely create more jobs in the long term. In other words, while AI in customer support could eventually eliminate some jobs, it’s also a critical tool that can take over tedious and repetitive tasks, allowing agents to focus on more complex and emotionally nuanced interactions that rely on human empathy and understanding.