When your business offers a consistent customer experience, you win customer satisfaction and loyalty. Reports indicate that 95% of customers are using three or more channels in a service experience. Lighthouse provides the knowledge behind the chatbot or virtual assistant so that your business gains consistency and accuracy across every channel (call center, virtual assistant, website). When you ask a chatbot, Alexa, or other digital/voice assistants, you receive an exact response to your inquiry pulled directly from the Lighthouse knowledge base. With Lighthouse technology and the content from Lighthouse completely integrated with your existing virtual assistant tool, you’ll be able to work faster, be more productive, and fill in knowledge gaps. Consistency of knowledge makes all the difference in customer trust and loyalty.