Unbeatable service with smart, automated answers

The Lighthouse App, available on the Salesforce AppExchange, deploys instantly for any businesses with the Salesforce application integration.

  • Proactive Search answers questions before they’re asked: knowledge immediately launches simultaneously with an open ticket.
  • Scenarios allow a fast and smooth experience for agents, with options to either use a step-by-step scripted dialogue or an automated decision tree.
  • Structured Content gives knowledge articles broken down into consumable, easy-to-read templates.
  • Authorization Controls assure data privacy and security, determining which users see which Lighthouse content on Salesforce.

Supercharge SFDC with Lighthouse’s integrated knowledge

The Lighthouse App supplies business-critical information in a completely unified knowledge experience. The Lighthouse App uses AI-search capabilities from inside the Salesforce interface. It’s user-friendly and provides only one source of truth for all agents. 

  • Gain complete access to the Salesforce knowledge base integration with KMS Lighthouse just by logging into Salesforce.
  • No training, coding or programming is required to create new structures or decision trees with drag-and-drop via widgets.

Reduce error rates with Lighthouse embedded in Salesforce

Salesforce knowledge management by KMS Lighthouse is a goldmine to agents and service teams of any industry, enhancing all organizations, call centers, bank tellers, shop registries with instantly accessible, accurate information that:

  • Boosts agents’ productivity with automated answers and procedures
  • Reduces dependency on any single agent
  • Improves overall user experience with faster response rates, reduced error rates, shortened call times 
  • GetAnswer, as part of the integrated Lighthouse App, provides an accurate, fast, specific answer to the agent query, based on article data

KMS Lighthouse App on the Salesforse AppExchenge

Learn more about Lighthouse embeded in Salesforce
Learn more
Video KMS Lighthouse’s Native Integration to Salesforce
April 6, 2020
KMS Lighthouse's Native Integration to Salesforce as listed on the Salesforce AppExchange.
Webinar Webinar – Salesforce and KMS lighthouse integration
July 10, 2018
Lighthouse knowledge base integrated into Salesforce proactively empowers agents to provide consistent and accurate responses to customer queries.…
Blog 3 Ways to Get the Most from KMS Lighthouse Integration with Salesforce
March 9, 2020
Knowledge management (KM) software for call centers can maximize agent productivity, help customers help themselves, and streamline your…

A Benchmark Guide for Call Center Automation in 2021 and Beyond

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