The Lighthouse App, available on the Salesforce AppExchange, deploys instantly for any businesses with the Salesforce application integration.

• Proactive Search answers questions before they’re asked: knowledge immediately launches simultaneously with an open ticket.
• Scenarios allow a fast and smooth experience for agents, with options to either use a step-by-step scripted dialogue or an automated decision tree.
• Structured Content gives knowledge articles broken down into consumable, easy-to-read templates.
• Authorization Controls assure data privacy and security, determining which users see which Lighthouse content on Salesforce.

Salesforce knowledge management by KMS Lighthouse is a goldmine to agents and service teams of any industry, enhancing all organizations, call centers, bank tellers, shop registries with instantly accessible, accurate information that:

• Boosts agents’ productivity with automated answers and procedures
• Reduces dependency on any single agent
• Improves overall user experience with faster response rates, reduced error rates, shortened call times 
• GetAnswer, as part of the integrated Lighthouse App, provides an accurate, fast, specific answer to the agent query, based on article data