The Lighthouse App, available on the Salesforce AppExchange, deploys instantly for any businesses with the Salesforce application integration.
- Proactive Search answers questions before they’re asked: knowledge immediately launches simultaneously with an open ticket.
- Scenarios allow a fast and smooth experience for agents, with options to either use a step-by-step scripted dialogue or an automated decision tree.
- Structured Content gives knowledge articles broken down into consumable, easy-to-read templates.
- Authorization Controls assure data privacy and security, determining which users see which Lighthouse content on Salesforce.