Features your customer engagement team can't live without
Out-of-the-box Add-on Modules
Ai powers AskDon'tSearch and transforms customer engagement
Patented technology to enable asking & receiving exact answers.
Smart workflows enhance service through learning and knowledge.
Direct your call scripts, how-to's, and more with easy-to-use, well-designed templates.
Organize your enterprise knowledge in a well-structured, consistent manner.
Tailor the system with your brand & corporate theme.
Instant competitive advantage, so your agent won't be caught off guard.
Encourage employees to share the best content, improving service with social features.
Use the embedded feedback feature to make constant improvements for customer service
Motivate internal users to be proactive with challenges and awards.
Share internal messaging in either one-on-one or group conversations.
Exams & Surveys
Overcome knowledge gaps and improve service.
Share consistent knowledge across all channels using public APIs.
Analyze knowledge-use for enterprise business improvements on your dashboard.
Export and import from Excel - in bulk or in recurring updates.
Encourage users to interact, improving productivity and enterprise continuous improvement.
Manage internal communications across the company from content creation to distribution.
Trusted by hundreds of the world’s best companies
“ With KMS lighthouse, our contact center has significantly increased customer satisfaction and retention rates. "
Shmuel Kra | Chief Operating Officer, Max Leumi Card
“ By implementing the Lighthouse application at Fattal, we have increased our competitive ability by significantly reducing our time to market and our ability to provide high-value vacation packages to a large variety of our potential customers. During the process, I was deeply impressed by the KMS Lighthouse team’s ability to ... "
Hadar Fichman | Director of Direct Sales Channel, Fattal
“ In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in our service system, provide a professional solution in the first call without passing on additional authorities and providing the most up-to-date and suitable information for ... "
Shir Danenberg | Project Manager, AIG
Illuminate the path to precise information
Answer any query, anytime, on any interface...knowledge at your fingertips.