Answers Illuminated

A powerful platform to enhance customer experience with knowledge when you need it

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Hi, I`m your virtual assistant, how can I help you?
When is the service center open?
The service center is open from Monday - Friday between 9AM - 7PM

Answer provided by Lighthouse GetAnswer

1 Second to knowledge

Answers Illuminated

A powerful platform to enhance customer experience with knowledge when you need it

Request a demo
Features your customer engagement team can't live without
Out-of-the-box  Add-on Modules
AI
Ai powers AskDon'tSearch and transforms customer engagement
GetAnswer
Patented technology to enable asking & receiving exact answers.
Machine Learning
Smart workflows enhance service through learning and knowledge.
Decision Trees
Direct your call scripts, how-to's, and more with easy-to-use, well-designed templates.
Template Wizard
Organize your enterprise knowledge in a well-structured, consistent manner.
Customization
Tailor the system with your brand & corporate theme.
Comparison
Instant competitive advantage, so your agent won't be caught off guard.
Collaboration
Encourage employees to share the best content, improving service with social features.
Feedback
Use the embedded feedback feature to make constant improvements for customer service
Gamification
Motivate internal users to be proactive with challenges and awards.
Company Chat
Share internal messaging in either one-on-one or group conversations.
Exams & Surveys
Overcome knowledge gaps and improve service.
Omni-Channel Integration
Share consistent knowledge across all channels using public APIs.
Lighthouse Insight
Analyze knowledge-use for enterprise business improvements on your dashboard.
Mass Upload
Export and import from Excel - in bulk or in recurring updates.
Forum
Encourage users to interact, improving productivity and enterprise continuous improvement.
Lighthouse Workflow
Manage internal communications across the company from content creation to distribution.
Trusted by hundreds of the world’s best companies
With KMS lighthouse, our contact center has significantly increased customer satisfaction and retention rates. "
Shmuel Kra |
Chief Operating Officer, Max Leumi Card
By implementing the Lighthouse application at Fattal, we have increased our competitive ability by significantly reducing our time to market and our ability to provide high-value vacation packages to a large variety of our potential customers. During the process, I was deeply impressed by the KMS Lighthouse team’s ability to ... "
Hadar Fichman |
Director of Direct Sales Channel, Fattal
In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in our service system, provide a professional solution in the first call without passing on additional authorities and providing the most up-to-date and suitable information for ... "
Shir Danenberg |
Project Manager, AIG

Answer any query, anytime, on any interface...knowledge at your fingertips.

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