KMS lighthouse Growth in Russia: Sviaz-Bank has Implemented Lighthouse as the Knowledge Management Platform in their Contact Center

By Harrison Clover   |   March 31, 2017
KMS lighthouse Growth in Russia Sviaz Bank has Implemented Lighthouse as the Knowledge Management Platform in their Contact Center
Lighthouse has been implemented as the knowledge management system in the organization's contact centers. The solution is an efficient knowledge management platform with the flexibility to integrate with traditional CRM-system and other applications for business support centers.

Lighthouse implementation has enabled Sviaz-Bank to increase the productivity of contact center employees. The choice of Lighthouse has allowed the Bank to use a common body of knowledge, not only in the contact center, but also in additional offices and branches.

Lighthouse solves the problem of improving the efficiency of customer service whilst reducing operational costs. The system includes a user-friendly search engine, sampling and sorting information, content management tools, editing and sharing of information.

Lighthouse is a modern, efficient knowledge management platform designed for contact centers and customer support services online. At the heart of is the principle of “1-2-3-4”, that is, 1 single knowledge repository, providing the right information with no more than 2-3 clicks, in 3-4 seconds. Lighthouse allows support of different call centers, the dimensions of which can vary from ten to several thousand employees in one shift, as well as contact center outsourcing companies.

DIS Group ( www.dis-group.ru ) operating is in Russia and the CIS countries, delivering the world’s leading solutions: Informatica, NICE, NICE Actimize, KMS lighthouse. The company provides a full range of services for the implementation of solutions, consulting, technical support and training. DIS Group clients include the largest Russian and CIS companies from various sectors: Sberbank of Russia, Alfa Bank, VTB Bank, Halyk Bank of Kazakhstan, Bank Tinkoff, VimpelCom, Yota, TELE2, Megafon, Severstal, Tander ( “Magnit”), Rosneft , S7 Airlines and many others.

This is a free translation from Russian, the original press release may be found on the Sviaz-Bank website:

https://www.sviaz-bank.ru/press-center/news/110/24558.html