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eBook
March 13, 2022
Aligning your team and putting everyone on the same page is key for a good customer experience.
eBook
February 13, 2022
Superior customer service leads to greater growth in revenue. That is axiomatic. However, what is superior service in…
eBook
February 2, 2022
Benchmark Portal and KMS Lighthouse partnered to survey leaders in the field of knowledge management
eBook
December 10, 2021
An effective enterprise knowledge management system is paramount to cutting costs and saving time for any healthcare entity.…
eBook
April 29, 2021
Whether it comes from a virtual agent, a live agent, or some combination of the two, automation dramatically…
eBook
February 4, 2021
Enterprises are devouring more information than ever. Why, then, are so many still struggling to devise a knowledge…
eBook
August 13, 2020
We are delighted to share our 2020 Spotlight on CX Leaders Report. We gathered a list of top…
eBook
May 7, 2020
One of the biggest challenges organizations face is adapting to a changing definition of what EX means and…
eBook survey
January 2, 2020
Learn about top industry insights and challenges. How does your organization compare?