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eBook
Cut Call Center Holding Times by 40%
Ask a customer how long on hold is too long, and they’ll likely say they don’t want to…
eBook
How Does Knowledge Management Affect Business Economics?
Cost Savings And Business Benefits Enabled By KMS Lighthouse
eBook
Boost The Accuracy of Your Support Tickets Responses
Do your customer support processes use up huge amounts of resources? If so, you’re not alone. According to…
eBook
Boost Your Customer Experience By Up To 150% in 2022
Aligning your team and putting everyone on the same page is key for a good customer experience.
eBook
Ebook: How to Build Superior Customer Service
Superior customer service leads to greater growth in revenue. That is axiomatic. However, what is superior service in…
eBook
Benchmark Portal Knowledge Management Survey
Benchmark Portal and KMS Lighthouse partnered to survey leaders in the field of knowledge management
eBook
6 Proven Ways A KM System Gives You a Competitive Edge in Healthcare
An effective enterprise knowledge management system is paramount to cutting costs and saving time for any healthcare entity.…
eBook
A Benchmark Guide for Call Center Automation in 2021 and Beyond
Whether it comes from a virtual agent, a live agent, or some combination of the two, automation dramatically…
eBook
Reimagining Enterprise Knowledge Management Strategies
Enterprises are devouring more information than ever. Why, then, are so many still struggling to devise a knowledge…
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