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A knowledge management portal is simply a web-based program that acts as a single point of access for…

Although 100 percent automated customer service is likely a long way off, existing customer service automation solutions are…

Most of the talk about AI-powered customer service focuses on how it improves the customer experience. It also…

Customer-facing or B2B, organizations want to deliver exceptional experiences that not only leave their customers feeling valued but…

Self-service has become the first choice of most consumers. Studies show that nearly 90% of customers expect a…

Automation in customer service is often thought to be an impersonal approach to handling customer problems and questions.…

There’s no shortage of customer experience (CX) thought leaders, so narrowing it down to the “Top 12” proved…

AI-powered customer service solutions can improve every aspect of your organization, including the online customer experience (CX), brand…

Knowledge management’s original principle was simple: if an organization’s most valuable resource (other than its people) was knowledge,…