Blog July 15, 2019
If the outcomes of your knowledge management system lag behind your expectations, you can improve those results by…
Read Post Blog July 9, 2019
Creative Virtual, a world leader in customer and employee engagement, and KMS lighthouse, a leading provider of next-generation…
Read Post Blog June 17, 2019
The surest way to tank your call center metrics is to keep a customer on hold for an…
Read Post Blog June 6, 2019
The new world of knowledge management: Q&A with Sagi Eliyahu, CEO of KMS lighthouse
Read Post Blog May 30, 2019
The travel and hospitality industry is extremely competitive, and margins are thin. Still, travelers demand great customer experiences.…
Read Post Blog April 29, 2019
Your knowledge base has tremendous power to improve user experience. It offers enhanced solutions for employee collaboration, customer…
Read Post Blog April 28, 2019
A healthy knowledge base receives continual iteration and improvement, which occurs when employees are empowered to contribute new…
Read Post Blog February 10, 2019
When you develop a knowledge management strategy, you must answer some key questions: what is your current status,…
Read Post Blog January 21, 2019
If you are seeking reliable methods of reducing employee turnover, knowledge management tools offer a proven way to…
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