Blog
Blog What is an Organizational Knowledge Base and Why is it Useful?
January 20, 2020
The modern workforce requires knowledge beyond IT support. An organization’s collective knowledge not only addresses tech issues but…
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Blog What Would You Look for in a Knowledge Management Portal?
January 8, 2020
Are you new to the world of knowledge portal software? Or do you already have a knowledge management…
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Blog Enterprise Knowledge Portal: Are You Doing Enough to Promote Knowledge Sharing?
January 2, 2020
Knowledge is the foundation of modern enterprise. Unfortunately, too many companies still suffer from “data silos,” with important…
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Blog Healthcare Knowledge Management: Improving Patient Outcomes Through Knowledge Sharing
December 15, 2019
Patient outcomes – in this era of digital data, we measure and compare patient outcomes at the local,…
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Blog Tele2 has implemented a knowledge management system using KMS Lighthouse in partnership with CROC and DIS Group
December 11, 2019
Tele2 has introduced a unified knowledge management system by KMS Lighthouse. This system provides contact center agents, branch…
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Blog Different Types of Knowledge in Healthcare
November 25, 2019
There are six generally agreed-upon types of knowledge. Knowledge in the healthcare industry focuses on two of these:…
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Blog How to Use Knowledge Management Systems in the Healthcare Industry
November 21, 2019
Knowledge management systems align people, technologies, and data to optimize expertise, experience, and collaboration in order to drive…
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Blog Differences Between Information Management and Knowledge Management
November 21, 2019
To fully understand the differences between information management (IM) and knowledge management (KM), it’s important to understand the…
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Blog How a Rapid CX Response Can Save Lives
November 21, 2019
KMS Lighthouse CEO, Sagi Eliyahu, was recently published in CSM Magazine where he explains how customer experience can…
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