Resource Center

Forward leading organizations have begun to understand that a thoughtful, deliberate focus on delivering a positive employee experience…

No one likes to wait, and nowhere is that more true than when it comes to hold time…

For decades, the definition of an ideal employee experience (EX) was the promise of great health and pension…

Not so long ago, it was predicted that by 2025, as many as 95% of all customer interactions would…

Knowledge management technologies deliver accurate, real-time information and prevent future infections in this healthcare crisis

Knowledge management (KM) software for call centers can maximize agent productivity, help customers help themselves, and streamline your…

The benefits of software synergy are well-documented. Knowledge management integrations for Salesforce use APIs to interpret messages systems…

Both HR and internal knowledge bases provide answers to employee questions via a 24/7 portal, but they may…

Customer experience (CX) is rewriting business rules. The people covering this phenomenon are writing up-to-the-minute content that everyone…