Blog What’s the Best Way to Build a Chatbot for a Knowledge Base?
November 2, 2020
An investment in knowledge always pays the best interest. Benjamin Franklin, one of America’s first promoters of shared knowledge…
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Blog Enterprise Content Management vs. Web Content Management: What’s Right for Your Organization
October 26, 2020
Like a lot of things related to content management, enterprise content management (ECM) and web content management (WCM)…
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Blog The Importance of Customer Knowledge Management
October 19, 2020
Most successful organizations are on a constant quest to improve customer service. Even those who already provide an…
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Blog Self-Service Portal: How to Measure the Performance
October 12, 2020
If you want to maintain your brand’s reputation and promote customer loyalty, it’s important to measure your self-service…
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Blog KMS Lighthouse Recognized as 2020 KMWorld Trendsetting Product
October 6, 2020
KMS Lighthouse is thrilled to be named a KMWorld Trend-Setting Product of 2020! With more than 25 years of…
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Blog KMS Lighthouse To Host Interactive Knowledge Management Summit with Forrester & Top Industry Experts
October 4, 2020
KMS Lighthouse invites you to join our annual Knowledge Management Summit on November 11th at 11 am ET.
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Blog What is a Document Management System and Why It’s Useful
October 1, 2020
Many people use the terms interchangeably, but document management, information management, and knowledge management (KM) are three distinct…
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Blog How to Start Using Enterprise Knowledge Management System
September 22, 2020
The phrase “knowledge is power” dates back to the 16th century and is still as powerful a statement…
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Blog How to Improve Customer Experience With Successful Call Center Strategies
September 14, 2020
Many organizations are just now catching their breath after working triple time to keep call centers up and…
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KMS Lighthouse acquires Reps AI Enabling AI Automation & Cutting Average Handling Time by Half