Resource Center

Blog Why Knowledge Management Is An Important Part of Your Business Continuity Plan
July 28, 2020
Business continuity plans help you avoid and mitigate risks associated with a disruption of operations from unplanned events…
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Blog What is Knowledge Base in Artificial Intelligence?
July 21, 2020
The average customer service call lasts six minutes. Four and a half of those minutes, or 75% percent…
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Blog Remote Teams Efficiency: The Value of Knowledge Management
July 10, 2020
The past decade has seen remote work steadily become more accepted and employed. In the last few months,…
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Blog Business Continuity With Knowledge Management – What It is and Why It Matters
July 1, 2020
“We’re experiencing high phone call volumes and appreciate your patience.” It’s a message millions of people are seeing…
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Blog How to Improve Customer Experience in Call Centers in 2020
June 24, 2020
Contact centers are now considered one of the most vital drivers in delivering outstanding customer service. Organizations looking to…
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Blog 10 Ways of Enhancing Employee Experience
June 17, 2020
What do employees really want from their work experience? It seems some organizations still aren’t sure. When it…
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Blog How COVID-19 is affecting the Travel and Tourism Industry
June 10, 2020
The COVID-19 outbreak has presented the travel and tourism sector with some major and evolving challenges. Along with…
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Blog Integrate Knowledge Management With Your Business Processes
June 1, 2020
In a knowledge-based world, how your organization handles information can make all the difference in overall performance. Integrating…
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Blog Improving Government Industry Agent Efficiency With Centralized Knowledge Portal
May 19, 2020
Citizens want a modern government that delivers services in the same way they’re accustomed to as customers: immediate,…
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KMS Lighthouse acquires Reps AI Enabling AI Automation & Cutting Average Handling Time by Half