Blog
November 14, 2017
Your knowledge base is key to providing excellent resolutions to customers problems or to answer employee queries. It…
Blog
November 7, 2017
Now that we are in the summer this year, we can step back and take an assessment of…
Blog
November 2, 2017
Does a difference exist between document management (DM) and knowledge management (KM)? Absolutely. Do the differences matter? Without…
Blog
October 31, 2017
Consumers have numerous ways to complain or report problems, especially with technological advancements and multiple channels to do…
Blog
October 19, 2017
Customers and their needs are changing all the time, so it's increasingly important to keep your contact center…
Blog
October 5, 2017
Messaging apps have transformed the way people communicate with one another. Sixty percent of smartphone apps that are…
Blog
October 3, 2017
How do you help your customers when they have questions about your brand or offering? What about when…
Blog
September 26, 2017
Blog
September 21, 2017
Contact centers that embrace artificial intelligence (AI) will have capabilities to enhance the customer experience and improve their…