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Blog Customer Experience Vs User Experience Considerations
July 20, 2017
Customer Experience Versus User Experience While these two phrases are similar, customer experience and user experience are not…
Blog What Is the Relationship Between Customer Service & Customer Loyalty
July 18, 2017
Now that we are in the summer this year, we can step back and take an assessment of…
Blog Quick Guide to Effective Call Center Etiquette
July 11, 2017
Call center representatives are frequently the first point of contact for your customers. In most circumstances, a single…
Blog
July 9, 2017
KMS lighthouse hosted a vivid round table on Digital Transformation of the corporate Knowledge Base.
Blog 5 Crucial Customer Service Crimes Your Contact Center is Probably Committing Right Now
June 13, 2017
Now that we are in the summer this year, we can step back and take an assessment of…
Blog 5 Contact Center Metrics You Better Be Measuring
June 2, 2017
I will start off this post by saying the obvious. No, this is not a comprehensive list of…
Blog Consistency and Accuracy in the Wisdom of the Crowd Era
May 16, 2017
Our democracy is based on the wisdom of the crowd and always seems to us as (relatively) the…
Blog The Chatbot Paradox
April 11, 2017
Blog KMS lighthouse Growth in Russia Sviaz Bank has Implemented Lighthouse as the Knowledge Management Platform in their Contact Center
March 31, 2017
Lighthouse has been implemented as the knowledge management system in the organization's contact centers. The solution is an…