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Blog How AI Will Affect Contact Centers
September 21, 2017
Contact centers that embrace artificial intelligence (AI) will have capabilities to enhance the customer experience and improve their…
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Blog Self Service vs Talking to a Live Agent: The Pros and Cons of Customer Service Options
September 19, 2017
Self-service customer service options can be efficient and beneficial for your company and your customers. Customers find resolutions…
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Blog Are you letting your customers serve themselves?
September 12, 2017
Now that we are in the summer this year, we can step back and take an assessment of…
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Blog Best Practices for Call Center Customer Service
September 7, 2017
Call center customer service is a crucial asset for your company. It is the first opportunity you have…
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Blog Is Social Media Effective for Customer Support?
September 5, 2017
The lightning fast evolution in how businesses communicate and connect with customers demands that your company adapts quickly.…
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Blog How does a Contact Center Go From Good to Great?
August 29, 2017
Now that we are in the summer this year, we can step back and take an assessment of…
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Blog 5 Trends in Self-Service Support
August 24, 2017
As consumer expectations change, organizations must respond to the external pressure to provide quick, easy, intuitive, and personalized…
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Blog Call Center Metrics: First-Call Resolution
August 22, 2017
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Blog Planning Call Center Metrics Strategies for Success
August 15, 2017
Your customers want service delivered on their terms and expect a seamless, satisfying experience that resolves their issue…
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