Blog
April 14, 2021
Automation in customer service is often thought to be an impersonal approach to handling customer problems and questions.…
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March 29, 2021
There’s no shortage of customer experience (CX) thought leaders, so narrowing it down to the “Top 12” proved…
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February 9, 2021
AI-powered customer service solutions can improve every aspect of your organization, including the online customer experience (CX), brand…
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February 1, 2021
Knowledge management’s original principle was simple: if an organization’s most valuable resource (other than its people) was knowledge,…
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January 25, 2021
Tracking and analyzing call center agent performance metrics should be part of your strategic business plan.
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January 18, 2021
More companies are focusing on designing customer-centric approaches to live support. They’re hiring and training more qualified agents using…
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January 12, 2021
Average handle time (AHT), is one of the top call center metrics for measuring efficiency. How does your…
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January 4, 2021
Knowledge management in call centers makes it easier for agents to find and use information. Customers expect and…
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December 28, 2020
Exceptional contact center performance is measured by how responsive your agents are and how quickly they’re able to…
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