Resource Center

Blog How to Build a Better Customer Engagement Strategy
November 23, 2020
It’s the route to every important business objective and the path to increasing revenue. It determines brand loyalty…
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Blog Best 10 Customer Experience (CX) Podcasts for 2020
November 16, 2020
With customers expecting—and demanding—experiences with the brands they choose to do business with, getting the customer experience right…
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Blog Guide to Cloud Knowledge Base Software: How It Works, Benefits & More
November 9, 2020
Cloud-based knowledge management brings a lot of benefits to the table. It simplifies information sharing, facilitates real-time collaboration,…
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Blog What’s the Best Way to Build a Chatbot for a Knowledge Base?
November 2, 2020
An investment in knowledge always pays the best interest. Benjamin Franklin, one of America’s first promoters of shared knowledge…
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Blog Enterprise Content Management vs. Web Content Management: What’s Right for Your Organization
October 26, 2020
Like a lot of things related to content management, enterprise content management (ECM) and web content management (WCM)…
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Blog The Importance of Customer Knowledge Management
October 19, 2020
Most successful organizations are on a constant quest to improve customer service. Even those who already provide an…
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Blog Self-Service Portal: How to Measure the Performance
October 12, 2020
If you want to maintain your brand’s reputation and promote customer loyalty, it’s important to measure your self-service…
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Blog KMS Lighthouse Recognized as 2020 KMWorld Trendsetting Product
October 6, 2020
KMS Lighthouse is thrilled to be named a KMWorld Trend-Setting Product of 2020! With more than 25 years of…
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Blog KMS Lighthouse To Host Interactive Knowledge Management Summit with Forrester & Top Industry Experts
October 4, 2020
KMS Lighthouse invites you to join our annual Knowledge Management Summit on November 11th at 11 am ET.
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KMS Lighthouse acquires Reps AI Enabling AI Automation & Cutting Average Handling Time by Half