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Blog Knowledge Base in Artificial Intelligence
August 6, 2022
The average customer service call lasts six minutes. Four and a half of those minutes, or 75% percent…
Blog How to Implement a Company-Wide Knowledge Management System
July 17, 2022
A well-designed and fully implemented knowledge management system (KMS) that’s available to everyone involved with services lifecycles (which…
Blog Information Management vs Knowledge Management
July 2, 2022
To fully understand the differences between information management (IM) and knowledge management (KM), it’s important to understand the…
Blog Reduce Average Handle Time in a Contact Center
June 20, 2022
Exceptional contact center performance is measured by how responsive your agents are and how quickly they’re able to…
Blog Reduce Your Average Call Time Fast
June 12, 2022
Average handle time (AHT), is one of the top call center metrics for measuring efficiency. How does your…
Blog telecom industry
May 26, 2022
Knowledge management in the telecommunications industry helps companies in this highly competitive sphere leverage their organizational knowledge to…
Blog Managed Knowledge Asset
May 18, 2022
Unlike most other business assets, knowledge is intangible and relies on human cognition, memory, and experience. Defining or…
Blog Employee Onboarding Time
May 12, 2022
The longer it takes for a company to onboard an employee, the more expensive the process becomes. Studies…
Blog call resolution
May 12, 2022
For most contact centers, the past few years have required swift operational pivots, especially when it comes to…