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December 1, 2022
Customer experience automation in 2023 looks a lot different than it did even two or three years ago.…
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November 28, 2022
More than three decades after experts first talked about businesses needing to “convert themselves into organizations of knowledgeable…
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November 16, 2022
What do employees really want from their work experience? It seems some organizations still aren’t sure. When it…
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October 19, 2022
Knowledge management’s original principle was simple: if an organization’s most valuable resource (other than its people) was knowledge,…
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October 15, 2022
Real-world knowledge plays a vital role in human intelligence. So, too, does a knowledge base in AI. How…
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September 15, 2022
Enterprise information management (EIM) solutions help organizations optimize, store, and process their data while ensuring it’s securely managed…
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September 15, 2022
What if there were an effortless way for your brand to: Boost customer experience (CX) by 150 percent?…
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September 15, 2022
You’ve probably heard that knowledge management tools help you organize your company’s data into a central source of…
Blog
August 6, 2022
The average customer service call lasts six minutes. Four and a half of those minutes, or 75% percent…