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Blog Document AI & Why You Need It
June 14, 2021
Knowledge management is all about making essential information available to the people who need it. Document AI is…
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Blog Knowledge Management Portal: Best Tool for Knowledge Management
June 7, 2021
A knowledge management portal is simply a web-based program that acts as a single point of access for…
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Blog Automated Customer Service Examples in Action
June 1, 2021
Although 100 percent automated customer service is likely a long way off, existing customer service automation solutions are…
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Blog How AI is Changing the Game For Customer Service Agents
May 16, 2021
Most of the talk about AI-powered customer service focuses on how it improves the customer experience. It also…
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Blog Benefits Of AI Powered Customer Service Strategy
May 3, 2021
Customer-facing or B2B, organizations want to deliver exceptional experiences that not only leave their customers feeling valued but…
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Blog The Impact of Knowledge Management for Self Service in Customer Service
April 28, 2021
Self-service has become the first choice of most consumers. Studies show that nearly 90% of customers expect a…
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Blog Customer Service Automation Solutions: Pros and Best Practices
April 14, 2021
Automation in customer service is often thought to be an impersonal approach to handling customer problems and questions.…
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Blog Top 12 CX Leaders to Look out for in 2021
March 29, 2021
There’s no shortage of customer experience (CX) thought leaders, so narrowing it down to the “Top 12” proved…
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Blog AI Solution for Customer Support: 5 Unique Benefits
February 9, 2021
AI-powered customer service solutions can improve every aspect of your organization, including the online customer experience (CX), brand…
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KMS Lighthouse acquires Reps AI Enabling AI Automation & Cutting Average Handling Time by Half