Resource Center

The phrase “knowledge is power” dates back to the 16th century and is still as powerful a statement…

Many organizations are just now catching their breath after working triple time to keep call centers up and…

Knowledge management (KM) matters because it boosts the efficiency of an organization’s decision-making ability. That’s important whether you’re…

We employ scribbled notes, post-it reminders, and multiple handwritten to-do lists, some of them months or even years…

Unlike most other business assets, knowledge is intangible and relies on human cognition, memory, and experience. Defining or…

Onboarding, performance reviews, and career management are just some of the employee tasks that require human resources to…

Most enterprises understand the opportunities and benefits a knowledge management system brings but many still struggle to make…

Business continuity plans help you avoid and mitigate risks associated with a disruption of operations from unplanned events…

The average customer service call lasts six minutes. Four and a half of those minutes, or 75% percent…