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April 6, 2020
Not so long ago, it was predicted that by 2025, as many as 95% of all customer interactions would…
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March 15, 2020
Knowledge management technologies deliver accurate, real-time information and prevent future infections in this healthcare crisis
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March 9, 2020
Knowledge management (KM) software for call centers can maximize agent productivity, help customers help themselves, and streamline your…
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February 26, 2020
The benefits of software synergy are well-documented. Knowledge management integrations for Salesforce use APIs to interpret messages systems…
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February 10, 2020
Both HR and internal knowledge bases provide answers to employee questions via a 24/7 portal, but they may…
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February 3, 2020
Customer experience (CX) is rewriting business rules. The people covering this phenomenon are writing up-to-the-minute content that everyone…
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January 29, 2020
A pivotal part of any brand’s success is giving customers the best, most engaging experience possible each time…
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January 20, 2020
The modern workforce requires knowledge beyond IT support. An organization’s collective knowledge not only addresses tech issues but…
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January 8, 2020
Are you new to the world of knowledge portal software? Or do you already have a knowledge management…
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