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Video Michael Karl to Join KMS Lighthouse for April 7th Summit with Forrester
March 4, 2021
Get a sneak peak of all the interactive fun that is in store for us all on April…
Video Sagi Eliyahu, CEO KMS Lighthouse, on the Upcoming KM & Automation Summit Hosted by KMS Lighthouse & Forrester
February 22, 2021
2021 is all about automating the customer experience and improving interactions. We can't wait for KMS Lighthouse to…
Video Boaz Omanuti, Head of AI & Automation KMS Lighthouse Discusses Prep for the KMS Lighthouse April 7th 2021
February 22, 2021
Boaz, Head of AI & Automation KMS Lighthouse, shares some highlights that we can expect to hear about…
Video Liron David, Policy & International Relations Chief Officer at Enosh Joins as Panelist at the 2021 KMS Lighthouse Summit
February 22, 2021
Liron is the Policy & International Relations Chief Officer Enosh. Enosh is the largest mental health organization in…
Video Zvi Baida, Chief Customer Officer Shufersal, To Join as Panelist at the KM & Automation Summit in April 2021
February 22, 2021
Zvi explains how now more than ever we want to provide comfort and ease to our customers. We…
Blog AI Solution for Customer Support: 5 Unique Benefits
February 9, 2021
AI-powered customer service solutions can improve every aspect of your organization, including the online customer experience (CX), brand…
eBook Reimagining Enterprise Knowledge Management Strategies
February 4, 2021
Enterprises are devouring more information than ever. Why, then, are so many still struggling to devise a knowledge…
Blog What Are the Key Principles of Knowledge Management?
February 1, 2021
Knowledge management’s original principle was simple: if an organization’s most valuable resource (other than its people) was knowledge,…
Blog What Are the Most Important Call Center Agent Performance Metrics?
January 25, 2021
Tracking and analyzing call center agent performance metrics should be part of your strategic business plan.
Blog Chatbots vs. Virtual Assistants for The Enterprise
January 18, 2021
More companies are focusing on designing customer-centric approaches to live support. They’re hiring and training more qualified agents using…
Blog How to Reduce Your Average Call Time Fast
January 12, 2021
Average handle time (AHT), is one of the top call center metrics for measuring efficiency. How does your…
Blog Distributed Call Centers Knowledge Management Best Practices
January 4, 2021
Knowledge management in call centers makes it easier for agents to find and use information. Customers expect and…
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