KMS Lighthouse acquires Reps AI Enabling AI Automation & Cutting Average Handling Time by Half
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March 31, 2017
Lighthouse has been implemented as the knowledge management system in the organization's contact centers. The solution is an…
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![KMS lighthouse Appoints Ben Fitzpatrick to Managing Director, North America]()
February 21, 2017
Ben Fitzpatrick has been appointed Managing Director, North America at KMS lighthouse. Lighthouse, part of The Aman Group,…
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January 16, 2017
The structure of knowledge articles is key to ensuring relevant content is easily found and consumed shortening interaction…
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December 14, 2016
A short while ago we conducted a brief experiment by having 3 separate live chat conversations with the…
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December 8, 2016
KMS lighthouse is proud to be listed as a leading digital partner in the new Amdocs Partners Catalog…
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