Through the KMS Lighthouse Zendesk integration, the KMS Lighthouse knowledge platform opens up directly from inside the Zendesk apps. It’s convenient ‒ You never have to leave Zendesk or switch browser tabs using Single Sign-on (SSO), and therefore no login needed.
Users have the ability to search and find correct customers to challenging or repetitive questions the first time, every time, so it reduces Average Handle Time and improves First Call Resolution.