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Improve every business interaction
Despite the fact that your organization has documentation, your HR, IT, marketing, customer service, or call center members struggle to find answers when they need it. Agent usage of KMS Lighthouse’s AI-powered knowledge solution transforms customer experiences through accurate, timely information across their omnichannel journey.
Enhance the customer experience
The KMS Lighthouse platform meets your customers wherever they are and assists you in responding with on-the-spot accurate answers.
Using Lighthouse, agents share feedback on documentation, or deflect support or service tickets ‒ giving customers the right answers exactly when they’re needed on the web, chat, or in-person.