Microsoft Azure customers worldwide now gain access to KMS Lighthouse to take advantage of the scalability, reliability and agility of Azure to drive application development and shape business strategies
When most people think of AI applications in the workplace, they tend to focus on back-end operations like supply chain management. However, the reality is that AI can have just as transformative an effect on customer-facing activities.
The Israeli AI startup deploys Machine-Learning technologies to cut time on service calls and provide efficient insight into retention success. Reps AI's team will move to KMS Lighthouse's Tel Aviv R&D center...
Victor Snyder spoke with Sagi Eliyahu, the CEO of KMS Lighthouse - knowledge management solution for enterprises - about the importance of knowledge sharing amid lockdown. Founded in 2012, KMS Lighthouse works with multinational brands such as DHL, GE Healthcare...
The use of knowledge management systems (KMS) is gaining traction among enterprises, especially when it comes to customer service and human resource management. Still, not many regard KMS as an essential application for their organizations.
Automation in the fields of customer service and employee onboarding may seem counterintuitive as it would appear to take away the human touch in dealing with stakeholders. Deploying chatbots and automated knowledge centers...
Salesforce customers can now benefit from fast, accurate answers and enhanced user experience. KMS Lighthouse today announced its launch on Salesforce AppExchange, delivering one central knowledge source for immediate, precise information the moment users need it.
Ge Healthcare received the distinguished Reality Award of 2019 by KMWorld which recognizes a demonstrated leadership in the implementation of knowledge management practices and processes, this was done by using KMS Lighthouse.
VTB bank announces the end of the implementation of the Lighthouse knowledge management "Business Wikipedia" for all retail departments and contact centers of bank. Bank employees now need less than 3 seconds to find the necessary information.
Creative Virtual, a world leader in customer and employee engagement, and KMS lighthouse, a leading provider of next-generation knowledge management, are integrating their solutions to help organisations improve customer service, call resolution and knowledge management
KMS lighthouse, a leading provider of knowledge management software for contact centers, introduces its ability of easy integration with Amazon's Alexa voice assistant. KMS lighthouse showcased this functionality during the TechXLR8 event in London, and will demonstrate