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How do health providers prioritize top-quality patient services while dealing with internal budget cuts and external pressures from competition, insurance, and government compliance? Medical facilities and healthcare organizations use healthcare knowledge management systems to balance patient services with operational efficiency.
Improve patient services
Deliver timely, relevant patient information, and enable employees’ decision-making in the 24/7, team-based health care delivery path.
A knowledge management system in healthcare supports functions necessary to service the patient as well as tools to execute proactive communications and transform services.
Boost operational efficiency
With Lighthouse, hospital call agents with access to reliable, up-to-date information have shorter calls. It cuts time searching and curtails wait times for patients. Better engage:
Lighthouse improves operational efficiencies across customer service operations—frontline and back office—with consistent customer experiences. It also gives management easy oversight with a branded dashboard, feedback, and reporting measures.