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Are you challenged by today’s banking world with tighter margins, higher competition, and faster technologies raising customer expectations? In banking, we profit on knowledge and speed. Without reliable, timely service, customers switch banks or investment institutions.
Satisfy customers with fast, accurate service
When the customer calls, emails, or visits the web, the service or sales representative has to respond—consistently, correctly, and quickly. Financial services knowledge management supports faster service and speedy, error-free answers to pace in global financial markets.
Provide consistent, precise answers
With Lighthouse, the corporate office ensures that any bank customer receives a consistent answer – no matter which branch location, online communications, or contact center he reaches.
Recognized by industry leaders such as Gartner and KMWorld, Lighthouse is the banking knowledge management system that global banks trust.