Customer Success Manager

About The Position

We are looking for a passionate and energetic Customer Success Manager who will join our growing team located in Israel, to deliver a superb customer experience to our local clients in Israel.

Our customers’ satisfaction is the key to our success, making this role a vital component of our company’s growth. The Customer Success Manager will lead and ensure the onboarding process of new customers and maintain the satisfaction level of existing ones.

Responsibilities

• Build strong relationships with your clients.
• Manage onboarding process of new clients.
• Work closely with internal teams to ensure flawless delivery.
• Manage QBRs with your customers.
• Join calls with clients to understand their needs, tackle problems, and where necessary escalate the case to the relevant people.
• Actively engage with multiple contacts in each account to ensure amazing partnership and communication.
• Manage escalation events like a pro.
• Know well the product to address the business needs of your clients
• You will have the ability to establish a business relationship with C-levels, and negotiate renewals and upsells.

Requirements

• Great interpersonal skills.
• Native English level.
• Experience in customer success or account management, an advantage in a SaaS-based company.
• Team player with abilities to motivate people.
• High prioritization skills and process orientation.
• Superb written and verbal communication skills.
• Positive attitude, empathy, and very high energy.