Watch the webinar:
KMS Lighthouse & Forrester Present The 2020 Knowledge Management Summit

Webinar   |  November 11, 2020  |  11:00 am ET
Forrester and KMS Lighthouse will be joining forces to present the latest trends in the field of knowledge management and customer experience. Join Kate Leggett, VP and Principal Analyst at Forrester Research who will host the event including interactive panel discussions with leading customer experience, employee experience and knowledge management experts from across the globe.
Customer Experience Panel
Join our panel of customer experience experts and learn more about how to:
Improve every business interaction
Create seamless customer interactions between self help, live agent interactions and phone escalations
Deliver consistent messaging across all channels
Impact CX measurement and analytics
Employee Experience Panel
Join our panel of employee experience experts and learn more about how to:
Onboard and train new employees
Create a collaborative working environment in a new business environment
Enable employee accessibility to relevant information
Watch the Webinar

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