KM World Connect 2021
Insurance & Healthcare: KM Success
By Anastasia Axelrod | January 2, 2022
Live from KM World Connect, Burg Hughes of GE Healthcare and Benjamin Duffy of Unum share their success stories and deep dive into the relevance of knowledge management software for the healthcare and insurance industry. GE Healthcare, a previous KM World award winner.
Unum Group is a Fortune 500 insurance company that created an inspired enterprise digital learning culture, and GE Healthcare, the KMWorld 2019 Reality Award winner for utilizing KM as a positive reality (https://www.kmworld.com/
Duffy discusses his role in leading the enterprise digital learning and knowledge solutions function to create an inspired learning culture at Unum, onboarding delivery system, technical skill training, and enterprise knowledge.
Hughes discusses changes since winning the 2019 KM Reality Award and GE Healthcare’s transition during the last two years of Covid. They have made adjustments to their processes to ensure they continue to provide the service and support needed as they are literally dealing with life and death situations.