- Case Studies
- Resources Center
- About Us
Human errors are reduced with access to the right information at all times
Fewer calls and less communication time are required with accurate knowledge accessible within a few seconds
Unified answers to complex processes can be provided, including step-by-step guidelines
Easy and quick distribution of information about regulatory guidelines and information on specific changes in financial regulations using a single platform
Easy and quick implementation
Almost no training is needed
A business solution that requires no computer coding
Mistakes can be deadly, and companies simply cannot afford to make them. Strong knowledge solutions are needed to ensure compliance and avoid errors. For this reason, it’s imperative that doctors, nurses, call center agents and more have access to information at their fingertips at all times.
Healthcare organizations can rapidly enhance their knowledge management solution to support employees and agents by providing them with accurate information at any time — during exchanges with patients, or internal inquiries by doctors and medical staff. Patients feel confident speaking to agents who are informed regarding procedures, treatments and services, which instills trust and stability at critical times.
1. Streamlining data management:
How data is stored is important, but so is how it is retrieved. Lighthouse offers a way to increase the speed and accuracy with which financial providers deliver information to their clients. GetAnswer, a patented Lighthouse technology platform retrieves any information from the knowledge base in mere seconds, negating the need to search through long documents for a single answer.
2. Minimizing Human Error:
In healthcare, minimizing human error is crucial. That’s why Lighthouse implemented triggers for acknowledgements into its platform, requiring employees to sign off when they review specific new information added into the knowledge base. This is even more important when it’s a process or regulation. Guided scenarios take staff through a checklist of processes for any given interaction. Step-by-step instructions at their fingertips greatly reduces human error.
3. Patient-Doctor Interactions:
Lighthouse can make doctor-to-patient interactions quicker, more accurate, and more convenient. Doctors can be sure that any information they pass to their patient is up-to-date. On the other hand, patients will appreciate the speed with which their answers are provided. Furthermore, patients feel secure that the correct information is being shared by an informed employee.
15% Increase in patient satisfaction scores
50% Reduction in average agent training times
Faster and more accurate information retrieval processes; Improved first-call resolutions by 25%
Reduced training curve for new agents on procedures and regulations
KMS Lighthouse’s next-generation knowledge management solution enhances every engagement by empowering providers and end-users with real-time access to accurate and consistent knowledge to improve provider and end-user experience alike. The powerful search functionality dramatically improves engagements across all service and sales channels.