1. Providing clarity:
GetAnswer, a patented Lighthouse technology platform retrieves any information from the knowledge base in mere seconds, negating the need to search through long documents for a single answer.
2. Easing agent-customer interaction:
While no question is unimportant, your agents are best used solving issues that customers can’t solve themselves. This results in call centers suffering from lengthy agent calls, hard-to-locate information, and long agent training periods.
With the self-service aspect of Lighthouse, customers can now easily find the information they are looking for using GetAnswer. Customers can ask a question in natural language on the website, and receive an answer in seconds. This deflects calls to the call center and leads to happy customers who find resolutions without the need of talking to an agent.
3. Reducing calling time:
When an agent or a caller poses a question, Lighthouse enables the agent to simply search for the answer. Lighthouse instantly searches all relevant data and displays for the agent the best answer in a simple and intuitive way. This significantly reduces call length and agent error. It also immediately turns new, untrained agents into “knowledge experts.”