Today, more than ever, financial institutions are in constant competition for the heart of the consumer. Any customer can easily switch between banks and insurance companies. In order to excel in customer retention, these companies are required to provide personalized service, tailored to the needs of their customers.
Today, many financial client care centers are suffering
Financial providers are expected to provide the ultimate client experience, delivering fast and accurate information, however existing search result processes are often slow, cumbersome, and often produce too many irrelevant results. Updated the CSRs with new information can take a very long time and prove to be quite complex.
These service centers are constantly struggling with the integration between their various systems which are unable to streamline the entire service process. Additionally, creating and maintaining documentation of knowledge items can be extremely complicated.
But it doesn’t have to be that way.
Your institution can easily turn these challenges around by implementing Lighthouse.
Customers are looking for service that allows them easy, quick and simple access to their account from a variety of channels (by a call, at a branch or online) in a unified manner and in the highest level. With Lighthouse, banks cut costs, improve customer service, keep up-to-date in a changing environment and manage all of their “hard” and “soft” knowledge together.
How is it done?
The Lighthouse platform helps to improve financial client care by streamlining data management, minimizing human error, and easing the client-provider interaction.