The Spotlight on CX Leaders Report

eBook   |   August 13, 2020
We are delighted to share our 2020 Spotlight on CX Leaders Report. We gathered a list of top leaders in customer experience from a variety of industries and interviewed them on attributes of successful customer experience and knowledge management today.
Now more than ever, customer experience is essential. The COVID−19 pandemic crisis has put call centers front and center in helping customers get the most current and accurate information they need. It’s also revealed just how valuable a well-run call center is in making sure customers feel informed and valued. Today we’re starting to see early indications of a return to normal business patterns, but there are vital lessons to be learned from the pandemic on how to improve the customer experience in call centers moving forward.
Get the CX Leaders Report