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Blog smart knowledge base
April 5, 2022
Your knowledge base has tremendous power to improve user experience. It offers enhanced solutions for employee collaboration, customer…
Blog Knowledge Management System Efficiency Measurement
April 3, 2022
A successful knowledge management strategy contributes to achieving your objectives while enhancing operational performance and customer satisfaction.
Blog Knowledge Management In the Banking Sector
March 18, 2022
Despite frequent musings on their imminent demise, banks and their services are essential to global economies. It’s true…
March 13, 2022
Aligning your team and putting everyone on the same page is key for a good customer experience.
February 23, 2022
Founded in 1988, Cebu Pacific is Asia’s oldest low-cost airline. It has more than six thousand employees and…
February 23, 2022
For the last five years, Phil Dale, Head of Commercial & Contract Management at Marks and Spencer, has…
Blog Healthcare Call Center Best Practices
February 14, 2022
There’s been a significant shift in call center management and practices over the past couple of years—and nowhere…
February 13, 2022
Superior customer service leads to greater growth in revenue. That is axiomatic. However, what is superior service in…
February 2, 2022
Benchmark Portal and KMS Lighthouse partnered to survey leaders in the field of knowledge management
Blog Knowledge Management System for Retail
January 24, 2022
Knowledge management in retail delivers a competitive edge unlike many other solutions retailers rely on. It helps retailers…
Blog hybrid team
January 18, 2022
The advantages of a hybrid team work environment are undeniable, including happier employees. For many companies, though, it’s…
Blog Knowledge Management System in Financial Services
January 12, 2022
Until recently, innovation and knowledge management have been separate functions in financial service organizations. In the past two…
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