Resource Center

All Resources
Blog 5 Crucial Customer Service Crimes Your Contact Center is Probably Committing Right Now
June 13, 2017
Now that we are in the summer this year, we can step back and take an assessment of…
Read Post
Blog 5 Contact Center Metrics You Better Be Measuring
June 2, 2017
I will start off this post by saying the obvious. No, this is not a comprehensive list of…
Read Post
Blog Consistency and Accuracy in the Wisdom of the Crowd Era
May 16, 2017
Our democracy is based on the wisdom of the crowd and always seems to us as (relatively) the…
Read Post
Blog The Chatbot Paradox
April 11, 2017
Read Post
Blog KMS lighthouse Growth in Russia: Sviaz-Bank has Implemented Lighthouse as the Knowledge Management Platform in their Contact Center
March 31, 2017
Lighthouse has been implemented as the knowledge management system in the organization's contact centers. The solution is an…
Read Post
Blog KMS lighthouse Appoints Ben Fitzpatrick to Managing Director, North America
February 21, 2017
Ben Fitzpatrick has been appointed Managing Director, North America at KMS lighthouse. Lighthouse, part of The Aman Group,…
Read Post
Blog Which guidelines should be followed when structuring knowledge?
January 16, 2017
The structure of knowledge articles is key to ensuring relevant content is easily found and consumed shortening interaction…
Read Post
Blog Why is structuring knowledge important?
January 3, 2017
Read Post
Blog How Consistent are Digital Self Service Interactions?
December 14, 2016
A short while ago we conducted a brief experiment by having 3 separate live chat conversations with the…
Read Post
Blog KMS lighthouse – Amdocs Digital | Agent Assisted Partner
December 8, 2016
KMS lighthouse is proud to be listed as a leading digital partner in the new Amdocs Partners Catalog…
Read Post
Blog It’s Time to Analyze KM Processes
December 6, 2016
Read Post
Blog Clal Insurance Chooses KMS Lighthouse for its Customer Service Needs
March 3, 2016
Clal Insurance Chooses KMS lighthouse for its Customer Service Needs
Read Post
Don't miss out on the latest

Get notified on Industry updates. we promise not to spam

How to Support Hybrid Work with Enterprise Knowledge Management – Join us for a Special Online Summit November 11th

Register to our upcoming summit

Days
Hours
Minutes
Seconds