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Blog Information Management vs Knowledge Management
July 2, 2022
To fully understand the differences between information management (IM) and knowledge management (KM), it’s important to understand the…
eBook
June 26, 2022
Ask a customer how long on hold is too long, and they’ll likely say they don’t want to…
Blog Reduce Average Handle Time in a Contact Center
June 20, 2022
Exceptional contact center performance is measured by how responsive your agents are and how quickly they’re able to…
Blog Reduce Your Average Call Time Fast
June 12, 2022
Average handle time (AHT), is one of the top call center metrics for measuring efficiency. How does your…
eBook
June 2, 2022
Cost Savings And Business Benefits Enabled By KMS Lighthouse
eBook
June 2, 2022
Do your customer support processes use up huge amounts of resources? If so, you’re not alone. According to…
Blog telecom industry
May 26, 2022
Knowledge management in the telecommunications industry helps companies in this highly competitive sphere leverage their organizational knowledge to…
Blog Managed Knowledge Asset
May 18, 2022
Unlike most other business assets, knowledge is intangible and relies on human cognition, memory, and experience. Defining or…
Blog Employee Onboarding Time
May 12, 2022
The longer it takes for a company to onboard an employee, the more expensive the process becomes. Studies…
Blog call resolution
May 12, 2022
For most contact centers, the past few years have required swift operational pivots, especially when it comes to…
Blog Integrate Knowledge Management With Your Business Processes
May 5, 2022
In a knowledge-based world, how your organization handles information can make all the difference in overall performance. Integrating…
Use Case Cut Onboarding Times
April 6, 2022
Time is money in every industry today. Recruiting and onboarding top talent requires an onboarding process that’s easy…
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