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Video Max Customer Success Story: <br>Noam Butbika, Chief of Staff in the Service, Sales and Digital Division at Max
November 23, 2020
In this video, Noam Butbika, Chief of Staff in the Service, Sales and Digital Division at Max, a…
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Blog How to Build a Better Customer Engagement Strategy
November 23, 2020
It’s the route to every important business objective and the path to increasing revenue. It determines brand loyalty…
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Video KMS Lighthouse Acquires Reps AI & Introduces New AI and Automation Capabilities
November 19, 2020
In this video Sagi and Boaz discuss the exciting news around the KMS Lighthouse acquisition of Reps AI.…
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Blog Best 10 Customer Experience (CX) Podcasts for 2020
November 16, 2020
With customers expecting—and demanding—experiences with the brands they choose to do business with, getting the customer experience right…
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Webinar Watch the webinar:<br>KMS Lighthouse & Forrester Present The 2020 Knowledge Management Summit
November 12, 2020
Forrester and KMS Lighthouse will be joining forces to present the latest trends in the field of knowledge…
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Blog Guide to Cloud Knowledge Base Software: How It Works, Benefits & More
November 9, 2020
Cloud-based knowledge management brings a lot of benefits to the table. It simplifies information sharing, facilitates real-time collaboration,…
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Blog What’s the Best Way to Build a Chatbot for a Knowledge Base?
November 2, 2020
An investment in knowledge always pays the best interest. Benjamin Franklin, one of America’s first promoters of shared knowledge…
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Blog Enterprise Content Management vs. Web Content Management: What’s Right for Your Organization
October 26, 2020
Like a lot of things related to content management, enterprise content management (ECM) and web content management (WCM)…
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Blog The Importance of Customer Knowledge Management
October 19, 2020
Most successful organizations are on a constant quest to improve customer service. Even those who already provide an…
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Video Michael Karl, talented mentalist, joining KMS Lighthouse Annual KM Summit November 11th
October 15, 2020
KMS is pleased to announce the addition of respected speaker and mentalist Michael Karl to its first ever…
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Video Lisa Buonocore, Director Learning Technology at Unum on the Importance of Knowledge Management in 2020
October 12, 2020
Lisa Buonocore, Director Learning Technology at Unum discusses the importance of knowledge management in 2020. Knowledge management is…
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Video Jerry Campbell, Sr. CX Manager at 7-Eleven on the Importance of Knowledge Management and its Link to Customer Experience
October 12, 2020
Jerry Campbell, Sr. CX Manager at 7-Eleven shares his insights on how knowledge management drives everything we do…
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KMS Lighthouse acquires Reps AI Enabling AI Automation & Cutting Average Handling Time by Half