Resource Center

To fully understand the differences between information management (IM) and knowledge management (KM), it’s important to understand the…

Ask a customer how long on hold is too long, and they’ll likely say they don’t want to…

Exceptional contact center performance is measured by how responsive your agents are and how quickly they’re able to…

Average handle time (AHT), is one of the top call center metrics for measuring efficiency. How does your…

Cost Savings And Business Benefits Enabled By KMS Lighthouse

Do your customer support processes use up huge amounts of resources? If so, you’re not alone. According to…

Knowledge management in the telecommunications industry helps companies in this highly competitive sphere leverage their organizational knowledge to…

Unlike most other business assets, knowledge is intangible and relies on human cognition, memory, and experience. Defining or…

The longer it takes for a company to onboard an employee, the more expensive the process becomes. Studies…

For most contact centers, the past few years have required swift operational pivots, especially when it comes to…

In a knowledge-based world, how your organization handles information can make all the difference in overall performance. Integrating…

Time is money in every industry today. Recruiting and onboarding top talent requires an onboarding process that’s easy…