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Video BGL Group: A KMS Lighthouse Success Story
July 29, 2020
KMS Lighthouse presents a next-generation knowledge management solution for insurance organizations. In this video, KMS Lighthouse customer BGL…
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Blog Why Knowledge Management Is An Important Part of Your Business Continuity Plan
July 28, 2020
Business continuity plans help you avoid and mitigate risks associated with a disruption of operations from unplanned events…
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Webinar Watch the webinar:<br> Winning the Customer Experience: Enhancing Field Service with Knowledge Management
July 23, 2020
If you are a field service leader running FSL or considering implementing FSL, this webinar is for you.
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Blog What is Knowledge Base in Artificial Intelligence?
July 21, 2020
The average customer service call lasts six minutes. Four and a half of those minutes, or 75% percent…
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Video GE Healthcare: A KMS Lighthouse Success Story
July 17, 2020
In this video, KMS Lighthouse customer GE Healthcare shares their KMS Lighthouse success story.
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Video KMS Lighthouse Explainer Video Gallery
July 13, 2020
Here you can find our explainer videos. See Lighthouse in action across a variety of use cases and…
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Blog Remote Teams Efficiency: The Value of Knowledge Management
July 10, 2020
The past decade has seen remote work steadily become more accepted and employed. In the last few months,…
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Blog Business Continuity With Knowledge Management – What It is and Why It Matters
July 1, 2020
“We’re experiencing high phone call volumes and appreciate your patience.” It’s a message millions of people are seeing…
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Video KMS Lighthouse for Financial Institutions
June 29, 2020
Poor customer experience costs financial institutions $10 billion per year. One in three financial institutions have lost customers…
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Blog How to Improve Customer Experience in Call Centers in 2020
June 24, 2020
Contact centers are now considered one of the most vital drivers in delivering outstanding customer service. Organizations looking to…
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Blog 10 Ways of Enhancing Employee Experience
June 17, 2020
What do employees really want from their work experience? It seems some organizations still aren’t sure. When it…
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Education Sharepoint vs KMS Lighthouse Knowledge Management System
June 16, 2020
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