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People often equate customer service automation with words like impersonal and detached. Nothing could be further from the…

Real-world knowledge plays a vital role in human intelligence. So, too, does a knowledge base in AI. How…

ZIM Integrated Shipping Services Ltd is one of the leading carriers in the global container shipping industry. In…

Science tells us the brain has an essentially unlimited storage capacity for learning.  But, unfortunately, there’s much information…

Knowledge management is all about making essential information available to the people who need it. Document AI is…

A knowledge management portal is simply a web-based program that acts as a single point of access for…

Although 100 percent automated customer service is likely a long way off, existing customer service automation solutions are…

In this episode of 20 Minute Leaders, Sagi Eliyahu, CEO KMS Lighthouse sits down for a one on…

Most of the talk about AI-powered customer service focuses on how it improves the customer experience. It also…

Customer-facing or B2B, organizations want to deliver exceptional experiences that not only leave their customers feeling valued but…

Whether it comes from a virtual agent, a live agent, or some combination of the two, automation dramatically…

Self-service has become the first choice of most consumers. Studies show that nearly 90% of customers expect a…