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Blog customer employee experience
April 27, 2020
Forward leading organizations have begun to understand that a thoughtful, deliberate focus on delivering a positive employee experience…
Blog How to Reduce Hold Time in a Call Center Through the Coronavirus Crisis
April 20, 2020
No one likes to wait, and nowhere is that more true than when it comes to hold time…
Article
April 14, 2020
Video Resource 15 Onboarding Strategies To Get Your New Tech Team Member Up And Running
It’s important to help new members of your business team adjust quickly and efficiently. This is especially true…
Blog employee experience
April 13, 2020
For decades, the definition of an ideal employee experience (EX) was the promise of great health and pension…
Blog ai in customer experience
April 6, 2020
Not so long ago, it was predicted that by 2025, as many as 95% of all customer interactions would…
Video
KMS Lighthouse's Native Integration to Salesforce as listed on the Salesforce AppExchange.
Video
Interview with Freshdesk on How Strengthening Self-Service Helps Companies Prepare for the Future
Article
March 30, 2020
Video Resource The Impact Of Employee Experience On Customer Experience
Happy customers are the beating heart of any organization. Exceptional customer experience is what wins and retains loyal…
Video
Watch this video to learn how Lighthouse is helping GE Healthcare employees be better at their jobs
Video
Watch this video to learn what KMS Lighthouse is all about and how we help companies with our…
Blog
March 15, 2020
Knowledge management technologies deliver accurate, real-time information and prevent future infections in this healthcare crisis
Blog KMS Lighthouse Integration
March 9, 2020
Knowledge management (KM) software for call centers can maximize agent productivity, help customers help themselves, and streamline your…
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