Resource Center

Most successful organizations are on a constant quest to improve customer service. Even those who already provide an…

Lisa Buonocore, Director Learning Technology at Unum discusses the importance of knowledge management in 2020. Knowledge management is…

Jerry Campbell, Sr. CX Manager at 7-Eleven shares his insights on how knowledge management drives everything we do…

Joanna Deffner, IT Enablement Supervisor of COUNTRY Financial, shares her insights on why knowledge management is critical now…

If you want to maintain your brand’s reputation and promote customer loyalty, it’s important to measure your self-service…

KMS Lighthouse is thrilled to be named a KMWorld Trend-Setting Product of 2020! With more than 25 years of…

Many people use the terms interchangeably, but document management, information management, and knowledge management (KM) are three distinct…

CEO of KMS Lighthouse. Leading the company's vision to disrupt the knowledge management market.

The phrase “knowledge is power” dates back to the 16th century and is still as powerful a statement…

Many organizations are just now catching their breath after working triple time to keep call centers up and…

Erez discusses the power of AI in knowledge management and dives into NLP and NLU. He deep dives…

Knowledge management (KM) matters because it boosts the efficiency of an organization’s decision-making ability. That’s important whether you’re…