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Done right, customer service automation creates better experiences for customers and call center agents alike. Customer service automation…

Also referred to as knowledge-centered services, knowledge-centered support (KCS) describes a process where support teams provide real-time customer,…

A customer self-service portal empowers customers to request services, find information, and solve problems. Think of it as…

In this customer success story, Zvi Baida, Executive Vice President, Chief Customer Officer at Shufersal explains how Lighthouse…

In this video, Noam Butbika, Chief of Staff in the Service, Sales and Digital Division at Max, a…

It’s the route to every important business objective and the path to increasing revenue. It determines brand loyalty…

In this video Sagi and Boaz discuss the exciting news around the KMS Lighthouse acquisition of Reps AI.…

CEO of KMS Lighthouse. Leading the company's vision to disrupt the knowledge management market.

With customers expecting—and demanding—experiences with the brands they choose to do business with, getting the customer experience right…

Cloud-based knowledge management brings a lot of benefits to the table. It simplifies information sharing, facilitates real-time collaboration,…

An investment in knowledge always pays the best interest. Benjamin Franklin, one of America’s first promoters of shared knowledge…

Like a lot of things related to content management, enterprise content management (ECM) and web content management (WCM)…