Watch the webinar:
Tech Style Customer Spotlight Story
Access the exclusive recording of TechStyle’s Customer Success Story by Chase Labrador, Senior Manager Communications and learn about:
- Embracing technology to keep employees connected and engaged
- How TechStyle revolutionized and revamped their KM strategy in 2 months time
- How to make it easier for teams to consume knowledge anywhere and anytime
- Providing modern interfaces that simplify knowledge
- Enabling access to knowledge so that it is at the tip of your employees’ fingertips
Watch the webinar
Chase Labrador of TechStyle
Hear Top Thought Leaders Weigh in on KM & Automation
Knowledge management is the heart of everything we do in the CX realm. It provides consistent messaging from every channel. Agents have access to answers from a system that will deliver the best customer experience. The KMS will also power AI chatbots and self servicing channels as well. It helps us deliver an effortless experience and increase loyalty for our customer base.
UnitedHealthcare
The true success of our digital transformation and Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin board; it is about how those numbers impact our customers and their patients.
GE Healthcare
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