Freshworks Integration

KMS Lighthouse Integration Enhances Customer Experiences on Freshworks

Extended Knowledge Management Solutions for Freshworks Customers

KMS Lighthouse, in its expanded support to enterprise customers, introduces Freshworks integration with a knowledge management solution across three Freshworks products: the Freshdesk (ticketing system), Freshservice (ITSM), and Freshsales (CRM system). On any of these Freshworks applications, users are able to gain access to the KMS Lighthouse knowledge platform.

KMS Lighthouse’s integrated knowledge management solutions

  • Boost agent response efficiency,
  • Enhance customer satisfaction, and
  • Reduce inaccuracies across an entire organization.

Save Agents’ and Customers’ Time

KMS Lighthouse saves agents’ and customers’ time by streamlining responses to customers. Integrated knowledge solutions across Freshworks apps empowers your sales, IT, and call center teams to do their jobs faster and easier. As a result, your company will see shortened resolution times and increasing responsiveness to customers. Use the same accurate source of information across an entire organization for consistent answers.

Cut IT & Support Tickets in Half

Customers and agents alike benefit from this KMS Lighthouse knowledge management solution integration by having the exact answers ready and on-hand. Customers can now leverage the best of both worlds through the Freshworks integration with the Lighthouse knowledge management platform and its internationally sought-after technologies. Businesses of all sizes save time and money, deflect or resolve tickets fast, and increase both agent and customer satisfaction.

Learn more about Lighthouse embedded in Freshworks

Learn more
Video Lighthouse and Salesforce Integration
December 6, 2017
Lighthouse integrates easily with Saleforce, bringing the next generation of unified Knowledge Base for companies using CRM. Learn…
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Webinar Webinar – Salesforce and KMS lighthouse integration
July 10, 2018
Lighthouse knowledge base integrated into Salesforce proactively empowers agents to provide consistent and accurate responses to customer queries.…
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Blog 3 Ways to Get the Most from KMS Lighthouse Integration with Salesforce
March 9, 2020
Knowledge management (KM) software for call centers can maximize agent productivity, help customers help themselves, and streamline your…
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