KMS Lighthouse, in its expanded support to enterprise customers, introduces Freshworks integration with a knowledge management solution across three Freshworks products: the Freshdesk (ticketing system), Freshservice (ITSM), and Freshsales (CRM system). On any of these Freshworks applications, users are able to gain access to the KMS Lighthouse knowledge platform.
KMS Lighthouse’s integrated knowledge management solutions
- Boost agent response efficiency,
- Enhance customer satisfaction, and
- Reduce inaccuracies across an entire organization.