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KMS Lighthouse, in its expanded support to enterprise customers, introduces Freshworks integration with a knowledge management solution across three Freshworks products: the Freshdesk (ticketing system), Freshservice (ITSM), and Freshsales (CRM system). On any of these Freshworks applications, users are able to gain access to the KMS Lighthouse knowledge platform.
KMS Lighthouse’s integrated knowledge management solutions
KMS Lighthouse saves agents’ and customers’ time by streamlining responses to customers. Integrated knowledge solutions across Freshworks apps empowers your sales, IT, and call center teams to do their jobs faster and easier. As a result, your company will see shortened resolution times and increasing responsiveness to customers. Use the same accurate source of information across an entire organization for consistent answers.
Customers and agents alike benefit from this KMS Lighthouse knowledge management solution integration by having the exact answers ready and on-hand. Customers can now leverage the best of both worlds through the Freshworks integration with the Lighthouse knowledge management platform and its internationally sought-after technologies. Businesses of all sizes save time and money, deflect or resolve tickets fast, and increase both agent and customer satisfaction.