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With digital manuals, how-to’s, and guided templates accessible and handy on mobiles or tablets, people working in the field (sales, tech, engineers, healthcare professionals) can quickly arrive at a solution or find answers to match their range of needs. A salesperson can easily access and share product information. An engineer can quickly glance at procedures to check each step in a complex process. A healthcare professional could review medical information and service procedures for better patient care. No need for anyone to be burdened by a heavy paper manual. It’s all digitally stored and accessible in Lighthouse at your hand.
Onsite with a client and unsure of the solution? No problem. You have the knowledge base on your smartphone or tablet. Solve the issue, make an upsell, or respond to a customer inquiry. Show the customer a precise answer to the question or comparison of product/service offerings available. If resolving the customer service issue requires an upgrade or new part, you can even anticipate such inquiries with FAQs, upgrades and make more sales. With Lighthouse knowledge management, you can better understand when it’s time to make a service/product change and follow a step-by-step guide in order to make the upgrade.
KMS Lighthouse acquires Reps AI Enabling AI Automation & Cutting Average Handling Time by Half