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Before Lighthouse, agents may provide different responses to the same questions depending on who responds. With one single point of truth, the Lighthouse call center knowledge base helps your call center agents speed up calls and avoid inaccuracies. Lighthouse call center knowledge management system can function like a personal assistant to answer on-the-job questions. Lighthouse ensures information is readily available, and onboarding and training time is cut in half.
One of the main struggles of call centers is attaining the right answers to customers’ questions in the moment. Not anymore. Not when there’s Lighthouse, a call center knowledge base software. Upselling and cross-selling become a breeze with all product/service knowledge easy to tap into and compare. In addition, there’s improved internal agent experiences that carry through and extend to the customer experience. Lighthouse Chat enables each agent to communicate and collaborate with knowledge-sharing via instant messaging and links to articles and relevant content. With Lighthouse, customers get exact answers.