Achieve consistent messaging across branches
The Lighthouse knowledge management system spans channels and locations, helping branch staff to communicate and sell consistently better. Lighthouse offers comparison tools that provide customers the best matching products or rates and access to up-to-date information and procedures at their fingertips. The knowledge capabilities encourage branch workers to operate with higher independence at the branch level and to save time previously spent mid-interaction asking the boss. No matter where a prospect is, branch representatives need to find the right answers quickly and independently to make a sale or respond to customer inquiries.
