Mizrahi-Tefahot Bank Chooses Lighthouse for its Branches

By Monica Kohn   |   January 19, 2016
Mizrahi Tefahot Bank Chooses Lighthouse for its Branches
Mizrahi-Tefahot Bank (UMTB) expanded its business relationship with knowledge management solution company KMS lighthouse which enables customer service reps to answer customer questions within fiveseconds.

The bank will be deploying Lighthouse, which is currently in use at the bank’s contact center, to all of its field branches. With the expanded implementation, Lighthouse will now serve 4,000 employees.

In the past years, Mizrahi-Tefahot Bank has been working hard to improve its customer service. With KMS lighthouse, all of the bank’s financial knowledge and information will be managed by the system, and the employees will have immediate access to all of the company knowledge needed to provide the most outstanding customer service experience.

According to Yossi Caspi, KMS lighthouse CEO: “UMTB has been a loyal customer, and the decision to deploy Lighthouse in the bank’s branches is a strong vote of confidence. Lighthouse expands Mizrahi-Tefahot’s vision of hybridic service, and will enable employees and customers to receive accessible, consistent and fast knowledge. The banking sector is a major growth engine for KMS lighthouse in the next few years. More and more banks understand the need for accurate and consistent knowledge, and they are implementing knowledge systems like KMS lighthouse.”