Knowledge-Based Management in Healthcare: Best Practices

By Monica Kohn   |   June 20, 2018
Healthcare Knowledge Management Improving Patient Outcomes Through Knowledge Sharing
Resolving problems and making ideal decisions in the healthcare industry depends upon access to relevant knowledge. The increasingly complex healthcare marketplace has created an environment in which knowledge-based management in healthcare is key to better outcomes.

Indeed, knowledge-based management in healthcare is critical to providing the best care, produce operational excellence, and promote innovation. An effective, organized strategy for knowledge-based management in healthcare can help your organization exceed your objectives.

In many industries, large companies, non-profit organizations, and public institutions have resource they can dedicate to an internal knowledge management program. However, very few healthcare organizations have the resources to develop and implement a powerful knowledge management strategy. This is changing.

Three Reasons Why Knowledge-Based Management in Healthcare Is Important

There are three primary reasons why intentionally managing knowledge is critical to success.

1. It promotes excellent decision making capabilities. When people in your organization lack knowledge or experience data overload, the managers and clinicians can be hobbled. Implementing a knowledge management system will streamline the flow of information, thereby resulting in better decisions and better outcomes. When your employees continuously expand their ability to obtain desirable results, you create an organization where collective collaboration is promoted.

2. It creates a learning organization by ensuring that learning becomes routine. You are seeking to look forward, but you need the knowledge from the past. This means that you need an environment based on data-driven, unceasing-learning based on experience. Research has shown repeatedly that there are three main factors essential to organizational adaptability and learning: leadership that reinforces the collaborative process, specific learning practices and processes, and a supportive environment. Your staff can assess successes and failures in a support environment that strives to continuously improve. This leads to a corporate culture that learns based upon an information-driven assessment of achievement and outcomes. Learning from experience advances relevant knowledge that can be used to streamline operations and improve patient care.

3. Lastly, knowledge-based management in healthcare stimulates innovation and positive cultural change. Proactively managing knowledge facilitates the free exchange of ideas while building an innovative culture. This type of culture begins with the acceptance that change is expected, which promotes an open mindset. This mindset needs nurturing and must be fostered by the upper administration at the top of the institution. Ultimately, the innovative, collaborative mindset must permeate each division in the organization, and it must become a natural part of the expectations, beliefs, and purpose of your institution.


In the increasingly complicated and complex healthcare industry, an efficient knowledge-based management system can help both operational managers and clinicians accept positive change and foster the insights that lead to exceptional outcomes.

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