KMS lighthouse introduces its integration with Alexa

By Doron Gower   |   July 10, 2018
KMS lighthouse, a leading provider of knowledge management software for contact centers, introduces its ability of easy integration with Amazon’s Alexa voice assistant.

The new capability allows contact centers to seamlessly connect the same knowledge base for call center agents, the distributed workforce and customers with integrations to products including chat bots and speech assistants, expanding omni-channel customer service abilities.