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Today’s customers have high expectations and demands from logistics and shipping businesses—faster service, greater information, and more control. KMS Lighthouse recognizes that a main differentiator in the logistics industry is the level of customer service.
Satisfy end-to-end knowledge requests
Logistics companies need to bring their A game to deliver exact information across a range of service areas, including rate changes: for example local charges or seasonal peak surcharges, e-fulfillment and special orders, warehousing, shipping, and e-Commerce.
Add value to the digital customer experience
Agent call centers receive fewer calls and shorter call times when there’s significant information readily available to the customers. In a self-service approach, a customer can:
Logistics knowledge management tools increase business flexibility, improve quality of service, and leverage economies of scale and cost benefits.