How to revamp your CX and employee efficiency Webinar
Webinar | February 19, 2020 | 10:00 am CT
Watch the webinar in where we partnered up with Gartner, TTEC and our trusted customer GE Healthcare to hear first hand insights from a company who was able to turn around their employee experience and achieve great CX. Some key takeaways:
Avichai Levy, Strategy Advisor at Gartner shared some new and informative research on CX trends for 2020 which Gartner analysts have undertaken. He presented some interesting facts and statistics around the use of virtual assistants and bots.
Burg Hughes, Senior Manager of Call Center Operations at GE Healthcare shared his customer journey on how GE Healthcare planned to move from a good CX situation to truly exceptional. He highlighted the key challenges GE Healthcare were facing with respect to training times and error rates which were impacting patients and their families.
Lamont Exeter, Vice President and Learning & Performance at TTEC brought us some best practices on providing a consistent and seamless experience using a knowledge management system. Among them was having a defined methodology in place and also the need for having a mature knowledge strategy.
Watch the webinar now