How Strengthening Self-Service Helps Companies Prepare for the Future
As organizations continue to settle into working remotely due to the ongoing crisis, customer service is under strain to deal with the rising volume of inquiries. Understandably, customers are looking for information on how the current situation affects the products and services they rely on.
So how can self-service help companies reduce the burden on their agents and employees? To understand that, Freshdesk had a conversation with Sagi Eliyahu, CEO of KMS lighthouse. He is a thought leader in the knowledge management sector and has over 20 years of industry experience.