KMS Lighthouse & Forrester Present The 2020 Knowledge Management Summit

Join us for a Special Online Summit
November 11th at 11:00 AM ET

Reserve Your Spot

Key speakers

Kate Leggett​

VP and Principal Analyst
Forrester Research​

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.

Jeanne Bliss
Founder & CEO
Customer Bliss
Jerry Campbell
Sr. CX Manager
7-Eleven
Stacy Maplesden
Operations Project Manager
Delta Dental of Washington
Doron Gower
Chief Solution Architect
KMS Lighthouse
Sagi Eliyahu
CEO
KMS Lighthouse
Burg Hughes
Senior Manager
Call Center Operations
GE Healthcare
Dr. Hilla Hadas
Executive Director
Enosh
Joanna Deffner
IT Enablement Supervisor
COUNTRY Financial
Benjamin Duffy
AVP, Digital Learning
Unum
Danielle Shuffler
Toyota Financial Services
Performance Insights Manager
Michael Karl
Keynote Speaker & Mentalist
Michael Karl Magic
Shannon Burch
Director of Contact Center
Western Financial Group

Agenda

Opening remarks

Learn about the latest trends including how top call centers are handling the new reality during the pandemic

Kate Leggett
VP and Principal Analyst
Forrester Research

Customer Experience Panel

Hear insights and applicable case studies from industry experts on CX 

Get tips on empowering your call center agents for improved CX

Doron Gower
Chief Solution Architect
KMS Lighthouse

Spotlight Case Study

Learn how GE Healthcare reduced error rate and cut onboarding time dramatically

Burg Hughes
Senior Manager
Call Center Operations
GE Healthcare

Employee Experience Panel with Industry Expert Insights moderated

Learn about creating impactful employee motivation

Gain insights on modernizing your organization for the new work from home reality

Sagi Eliyahu
CEO
KMS Lighthouse

KMS Lighthouse demo showcasing new product innovations

Q & A and Closing Remarks

Hear Top Thought Leaders Weigh in on CX & EX

CX & EX Experience Panel ​

Customer Experience Panel

Join our panel of customer experience experts and learn more about how to:

Improve every business interaction

Create seamless customer interactions between self help, live agent interactions and phone escalations

Impact CX measurement and analytics

Deliver consistent messaging across all channels

Employee Experience Panel

Join our panel of employee experience experts and learn more about how to: 

Onboard and train new employees

Create a collaborative working environment in a new business environment

Enable employee accessibility to relevant information

CX Thought Leader Burg Hughes:
Hear about CX in action at GE Healthcare

Reserve Your Seat Today at the 2020 
KMS Lighthouse Knowledge Management Summit

KMS Lighthouse & Forrester Present The 2020 Knowledge Management Summit

Join us for a Special Online Summit  |  November 11th at 11:00 AM ET

Kate Leggett
VP and Principal Analyst
Forrester Research
Doron Gower
Chief Solution Architect
KMS Lighthouse
Sagi Eliyahu
CEO
KMS Lighthouse
Shannon Burch
Director of Contact Center
Western Financial Group
Jerry Campbell
Sr. CX Manager
7-Eleven
Shirley Quinn
IT Enablement Supervisor
Coast Capital Savings
Burg Hughes
Senior Manager
Call Center Operations
GE Healthcare
Hilla Hadas
Executive Director
Enosh
Joanna Deffner
IT Enablement Supervisor
COUNTRY Financial
Betty Gilbert
Operations Manager
NRG Energy
Lisa Buonocore
Director Learning Technology
Unum

Reserve Your Spot