KMS Lighthouse & Forrester Summit

How to Support Hybrid Work with Enterprise Knowledge Management

Join us for a Special Online Summit
November 11th 11:00 AM EST/4:00 PM GMT

Reserve Your Spot

Key speakers

Kate Leggett​

VP and Principal Analyst
Forrester Research​

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.

Burg Hughes
Senior Manager
Call Center Operations
GE Healthcare
Jerry Campbell
Director of E&I Ops Consumer Services
UnitedHealthcare
Michael Karl
Keynote Speaker & Mentalist
Michael Karl Magic
Danielle Shuffler
Knowledge Management / Performance Insights Manager
Toyota Financial Services
Anca Sinzieanu
Trade Marketing Manager
Orange
Phillip Dale
Head of Support & Enablement
Marks and Spencer
Doron Gower
Chief Solution Architect
KMS Lighthouse
Sagi Eliyahu
CEO
KMS Lighthouse

Agenda

KMS Lighthouse & The Hybrid Work Environment

Opening remarks

New innovations related to AI & automation

Sagi Eliyahu
CEO
KMS Lighthouse
Doron Gower
Chief Solution Architect
KMS Lighthouse

Forrester

How to Support Hybrid Work with Enterprise Knowledge Management

Kate Leggett
VP and Principal Analyst
Forrester Research

Marks & Spencer Customer Spotlight Story 

Hear from Phillip Dale  Head of Support & Enablement at Marks and Spencer On their KM & Automation Success

Phillip Dale
Head of Support & Enablement
Marks and Spencer

Panel Roundtable

Hear real life success stories and insights from top leaders across a variety of industries

Get tips on how organizations successfully transformed their work environment to hybrid and improved customer experience and employee experience

Hear Top Thought Leaders Weigh in on Hybrid Work & KM

Reserve Your Seat Today at the 2021 KMS Lighthouse Knowledge Management Summit