KMS Lighthouse & Forrester Present the 2021 KM & Automation Summit

Join us for a Special Online Summit 
April 7th 11:00 am EST / 4:00 pm GMT 

Reserve Your Spot

Key speakers

Kate Leggett​

VP and Principal Analyst
Forrester Research​

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.

Chase Labrador
Senior Manager of GMS Communications
TechStyle
Jerry Campbell
Director of E&I Ops Consumer Services
UnitedHealthcare
Megan Gutierrez
Learning Experience Leader
Academy Mortgage
Ana Couto
Director, Member/Patient Experience
CareMore
Burg Hughes
Senior Manager
Call Center Operations
GE Healthcare
Benjamin Duffy
AVP, Digital Learning
Unum
Adv. Liron David
Policy & International Relations Chief Officer
Enosh
Michael Karl
Keynote Speaker & Mentalist
Michael Karl Magic
Tom Ronen
Head of Customer Success
Monday.com
Zvi Baida
Chief Customer Officer
Shufersal
Doron Gower
Chief Solution Architect
KMS Lighthouse
Sagi Eliyahu
CEO
KMS Lighthouse
Boaz Omanuti
Director of AI & Automation
KMS Lighthouse

Agenda

KMS Lighthouse Vision for Self Service & Automation

Opening remarks

New innovations related to AI & automation

Sagi Eliyahu
CEO
KMS Lighthouse
Doron Gower
Chief Solution Architect
KMS Lighthouse

TechStyle Customer Success Story

Hear from Senior Manager of GMS Communications TechStyle on how the Lighthouse implementation revolutionized their customer and employee experience 

Get tips on how to successfully transform the customer experience and employee experience with AI and automation

Chase Labrador
Senior Manager of GMS Communications
TechStyle

Forrester In Depth Industry Analysis on KM, AI & Automation

Learn about the latest trends and digital transformation developments as they relate to AI and automation in the field of knowledge management 

Kate Leggett
VP and Principal Analyst
Forrester Research

Panel Roundtable: Automation & Self Service for CX & EX 

Hear real life success stories and insights from top leaders across a variety of industries

Get tips on how to successfully transform the customer experience and employee experience with AI and automation at your own organization

KMS Lighthouse Demo

Monday.com Customer Success Story

Learn about AI & automation as they relate to customer success

Tom Ronen will share his insights about digital transformation and AI at Monday.com

Tom Ronen
Head of Customer Success
Monday.com

Hear Top Thought Leaders Weigh in on Self Service & KM

KMS Lighthouse & AI Innovations

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Reserve Your Seat Today at the 2021 KMS Lighthouse Knowledge Management Summit