Resource Center

eBook
eBook
June 26, 2022
Ask a customer how long on hold is too long, and they’ll likely say they don’t want to…
eBook
June 2, 2022
Cost Savings And Business Benefits Enabled By KMS Lighthouse
eBook
June 2, 2022
Do your customer support processes use up huge amounts of resources? If so, you’re not alone. According to…
eBook
March 13, 2022
Aligning your team and putting everyone on the same page is key for a good customer experience.
eBook
February 13, 2022
Superior customer service leads to greater growth in revenue. That is axiomatic. However, what is superior service in…
eBook
February 2, 2022
Benchmark Portal and KMS Lighthouse partnered to survey leaders in the field of knowledge management
eBook
December 10, 2021
An effective enterprise knowledge management system is paramount to cutting costs and saving time for any healthcare entity.…
eBook
April 29, 2021
Whether it comes from a virtual agent, a live agent, or some combination of the two, automation dramatically…
eBook
February 4, 2021
Enterprises are devouring more information than ever. Why, then, are so many still struggling to devise a knowledge…