Creative Virtual and KMS Lighthouse Announce Joint Venture to Significantly Enhance Customer Service and Knowledge Management

By Monica Kohn   |   July 9, 2019
Creative Virtual and KMS Lighthouse Announce Joint Venture to Significantly Enhance Customer Service and Knowledge Management
Creative Virtual, a world leader in customer and employee engagement, and KMS lighthouse, a leading provider of next-generation knowledge management, are integrating their solutions to help organisations improve customer service, call resolution and knowledge management.

Integrating Creative Virtual V-Person™ natural language chatbots and virtual agents and KMS Lighthouse intelligent knowledge management system will create the most powerful customer experience (CX) solution available today. The V-Person chatbot engages users in natural language conversation while sharing content from Lighthouse within the conversational interface. As a result, enterprises will now be able to provide agents and customers with correct information every time.

Chris Ezekiel, Creative Virtual Founder & CEO, described the integration as “a powerful combination which drastically improves the customer service and knowledge management pain points of a company.”

By integrating the V-Person chatbot with the Lighthouse platform, companies are able to offer 24/7 access to smart self-help online and provide an efficient, easy-to-use tool for agents and other team members while keeping the information consistent and accurate between all entities.

Sagi Eliyahu, CEO of KMS lighthouse, says “bringing the expertise and best practices knowhow from our experienced teams together with our innovative technology will undoubtably help organisations save time and money and increase customer satisfaction.”

Learn more about this powerful combination of CX platforms by downloading the integration overview or requesting a live demo.